Customer Fulfilment Analyst – MENAPT Cluster

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Customer Fulfilment Analyst – MENAPT Cluster

• Cairo, Egypt

Overview:

As part of the EMEA SSC (Shared Service Centre), you'll provide outstanding service for all aspects of service for a portfolio of key retail customers and for the SCJ sales team for which you're responsible. As well as this you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organize every detail of the customer fulfilment journey.

Responsibilities:

• To ensure accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
• To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations
• To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers’
• To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets
• To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives

Experience you’ll bring:

• Fluent in English and Arabic both written and verbal
• Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
• Previous experience in customer services and order management experience (desirable)

Behaviors you’ll need:

• Influencing, presenting, communication and problem- solving skills
• Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
• Very good team player
• Mindset to seek continuous improvement

This role is not eligible for relocation.

What’s in it for you?

We offer an excellent opportunity for career development and progression, a highly collaborative work environment and an autonomous and flexible working culture where you will be able to add value and be recognized and rewarded.

You need to be eligible to work in the country of application.

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Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.