Customer Happiness Representative - Emirati Talent

We are seeking a motivated Customer Happiness Representative to join our team. The ideal candidate will deliver exceptional customer service, ensure accurate and efficient data entry, and support visa processing with a high level of professionalism. This role involves handling client queries, processing applications, and contributing to team performance by assisting colleagues and maintaining service continuity. A strong attention to detail and commitment to quality are essential.
Key Responsibilities:
• Deliver exceptional customer service by assisting clients promptly and professionally.
• Provide accurate information and support to customers to help them navigate services and procedures.
• Ensure all data entry is completed with 100% accuracy across all applications.
• Meet or exceed monthly processing targets (e.g., 250 applications per month).
• Assist in onboarding and mentoring new team members, setting a strong example of professionalism and work ethic.
• Provide support during periods of absence (sick leave or annual leave) to maintain smooth service operations.
• Maintain a high level of service quality and customer satisfaction at all times.
• 1 2 years of experience in customer service, administration, or government service support.
Education & Qualifications:
• UAE national with valid UAE passport and family book.
• High school diploma or bachelor's degree.
Skills & Competencies:
• Strong understanding of UAE government processes and service center operations.
• High attention to detail and commitment to accuracy in data entry.
• Strong organizational and time management skills; able to handle multiple tasks efficiently.
• Capable of working independently and collaboratively within a team setting.
• Proficiency in both Arabic and English communication.
• Excellent interpersonal skills with a proactive approach to problem-solving.
Additional Requirements:
• Flexibility to support different shifts or roles as needed to ensure continuous service.
• Positive attitude and dedication to delivering outstanding client experiences.