Customer Intelligence Manager

What You'll Do

• Lead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.
• Analyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.
• Collaborate with cross-functional teams to align product and service delivery with user expectations.
• Develop and monitor KPIs to measure the impact of experience enhancements and track progress.
• Manage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.

What You'll Bring

• Proven experience in customer experience, operations, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.
• Strong analytical skills with the ability to translate data into actionable strategies.
• Exceptional communication and collaboration skills to work across diverse teams.
• Ability to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.
• An user-focused mindset with creative problem-solving skills.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.