Customer Marketing Manager

Who we are:

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.

We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor.

What You’ll Do:

We are looking for a Customer Marketing Manager to join our growing marketing team. As a Customer Marketing Manager, your main duty will be to focus on the success and growth of our existing customers. If you love helping people and are customer-centric, you will also love this job!

The ideal candidate has a background in marketing, has created campaign assets, understands and has experience using marketing automation systems and CRM systems, has experience writing customer and/or prospect-facing content, and has a passion for championing the customer. This role will be highly collaborative across marketing, customer success, product and sales to create and execute upsell, cross-sell, adoption, and retention campaigns in support of the overall customer marketing strategy.

• Support with planning and executing marketing campaigns focused on the customer
• Measure the success of campaigns and confidently present the findings and developments to team leaders
• Educate customers about new products, product features, and enhancements through omnichannel campaign assets, including but not limited to video, email, social media, websites/landing pages, and internal education for sales and customer success teams
• Stay up to date with industry trends, best practices and emerging technologies in fleet risk management and safety space, to best be able to speak confidently to the customer
• Become an advocate for the SambaSafety brand

Required Skills:

• 3-5 years of experience in B2B marketing
• Understanding of executing programs at scale with a strong appreciation for change management
• Experience working with Microsoft 365 Suite and other enterprise grade applications (Salesforce and Hubspot experience desired but not required)
• Excellent project management and organizational skills, with the ability to manage multiple projects at once
• Strong analytical skills, with the ability to collect, analyze and interpret data
• Excellent communication and collaboration skills, with the ability to work effectively with both customers and internal cross-functional teams
• Strong written, oral communication skills and the ability to comfortably present in group settings
• Strategic thinker with disciplined creative passion and willingness to be hands on
• Ability to travel for business up to 15%

Please note this job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits and Perks:

• Flexible and generous Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits
• Up to 12 weeks paid time off for maternity leave based on tenure
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of SambaSafety swag & SambaSafety Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.

SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.

Come join us to find out for yourself what all the excitement is about!