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Customer Onboarding Analyst (Bilingual)

Atlanta, United States

Primary Responsibility:
Perform the tasks associated with Customer Onboarding. Timely onboarding of customers within stated KPI targets. They will maintain relationships with Accounting, Business Development, Centralized Rate Management, Finance, IT, Operations, and External Customers while performing these duties. Furthermore, they will ensure that all customer information is accurate and up to date in Salesforce to ensure accuracy in WMS, TMS, and Billing systems.

What You'll Do:

Facilitator of the Customer Onboarding process and Customer Master Data collection.
Maintain continual communication between Business Development, Centralized Rate Management, Finance, IT, Operations, and External Customers regarding new customer setup and changes to existing customers.
Maintain Customer Master Data in Salesforce
Coordinates cross-functionally to ensure timely adherence to the Onboarding process by the various departments involved with the aim of onboarding customers within stated KPI's
Monitor service level expectations of these groups and escalate to management as needed.
Identify and escalate possible process improvement ideas.
Monitor personal productivity levels.
Communicate with customers during the Onboarding process to ensure optimum levels of service and accuracy.
Educate customers on Americold tools (I3PL Reports, OLAS, Order Entry) and transfer customer relationships to operations
Provide support for acquired sites on the Customer Onboarding process
Other duties as requested.

What Experience and Education You Need:

3+ years of customer service, accounting, and/or financial management experience, either with internal or external customers.

Bilingual in English and Spanish (or Portuguese).
Bachelor's Degree or equivalent experience preferred.
Strong computer skills. Proficient with MS Outlook, Office, including Word, PowerPoint, and Excel.
Accurate typing and data entry skills.
Experience with Salesforce, Oracle, TMS, WMS, and/or AS400 preferred.

What Could Set You Apart:

Strong organizational skills and ability to multitask required.
Excellent communication, interpersonal, and presentation skills.
Ability to communicate professionally, both written and verbally.
Ability to work in a matrix-managed environment, with experience balancing requests from multiple managers.
Demonstrates an uncompromising level of integrity and code of ethics and maintains a high degree of confidentiality.
Develop strong, sustainable working relationships with internal teams. Strong organizational skills and the ability to multitask are required.

Physical Requirements:

Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
May require travel by automobile and airplane for business
May require visiting facility operations in temperatures at or below freezing
May carry loads related to travel and occasionally lift, carry, position, or move objects weighing up to 20 pounds
Requires the use of various electronic tools
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.

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