Customer Operation Executive

Customer Operations Executive

Location: Lahore
Age Requirement: Up to 25 years

Job Description:
We are seeking a proactive and customer-focused Customer Operations Executive to join our team. The ideal candidate will be responsible for managing customer queries, ensuring smooth service operations, and maintaining a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a positive attitude.

Key Responsibilities:

• Resolve customer queries related to products, services, and account information.
• Maintain accurate records of customer interactions and follow-ups.
• Coordinate with internal departments to ensure timely resolution of customer issues.
• Provide updates to customers regarding ongoing cases or service requests.
• Ensure all customer dealings are handled with professionalism and empathy.
• Follow company policies and SOPs to meet service quality standards.

Requirements:

• Local resident of Lahore (mandatory).
• Maximum age: 25 years.
• Minimum Intermediate or Bachelor’s degree.
• Strong communication and interpersonal skills.
• Ability to manage stressful situations and multitask effectively.
• Basic computer literacy (MS Office, typing, email handling).
• Prior customer service or call center experience is a plus.

What We Offer:

• Competitive salary package.
• Growth and learning opportunities.
• Friendly and supportive work environment.

Job Type: Full-time

Pay: Rs65,000.00 - Rs70,000.00 per month

Work Location: In person