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Customer Operations Specialist I
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Overview:
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
About This Opportunity:
Qualifications
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity:
InComm Benefits is a rapidly growing employee benefits payments business at InComm Payments, driving innovation in products such as HSA’s, FSA’s and HRA's. This position is in our Operations team that handles various tasks involving debit card processing, bank account transactions, and investments, per strict regulatory guidelines. We seek people with strong analytical and communication skills and a high level of attention to detail and quality assurance. As an Operations Associate I you will be trained to execute a wide range of duties that are needed for servicing our customers — employees (we call them members) and employers. On any day, you will likely work on a mix of tasks such as those noted below - all with speed and accuracy -
Responsibilities:
- Data processing using the InComm Benefits software for products such as HSA and FSA
- Configuration and change management for various products and accounts
- Managing account lifecycle tasks such as KYC or account closures
- Processing account transfers from/to other administrators
- Processing and/or auditing various payments (ACH, checks, wires)
- Processing documents received from members in various electronic formats
- Assistance in tasks related to reimbursement claims from members
- Assistance in extracting data or report generation using internal tools and/or Excel
Qualifications
- 2 to 3 years of customer service / customer operations experience, preferably in software services, financial services, insurance or a related field
- Able to work in a small team environment.
- Able to prioritize open requests and tasks independently.
- Relevant Associate degree preferred
- Good working knowledge of Microsoft Office (especially Excel) and data manipulation.
- Able to perform job functions without direct assignment.
Must have
- Knowledge of HSAs, FSAs and HRAs
- Back office operations work history
- Cognizance of information security and privacy practices
Pluses to have
- Zendesk and Jira experience
- Training experience
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
This position is eligible for the Employee Referral Bonus Program - Tier I
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