Customer Order Desk Specialist

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting job opportunity for you to light the way as a Customer Order Specialist in Cairo, Egypt with Signify.

• Checks the availability of order and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalate deviations
• Screens complex orders (specials) regarding technical content and commercial correctness.
• Manages specials, combined shipment, missing or dead-on arrival.
• Monitors digital sales order creation process
• Monthly reporting of order receipts, deliveries, sales and stock levels.
• Accepts and validates sales order by checking references and validating relevant information
• Manage sales orders up to delivery and to forwarding.
• Manages customer master data
• Responds to customer questions and complaints regarding products and services provided through various channels.
• Manages manual order creation for complex projects, including milestone delivery and billing schedules.
• Analyzes complex orders in SAP to check for discrepancies between order and feasibility and has a deep understanding of the client's need to propose alternative solutions
• Configures solutions that cater to (partly) contradicting requirements. As a customer order specialist, it supports a revenue of EUR >50 million annually and is responsible for order management, work with partnership to deliver excellent customer service
• Leads process improvements and automation

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• University Bachelors or Masters Degree
• 4+ years of professional experience in the following areas:
• Strong understanding of customer Order Execution cycle including warehousing and transportation activities
• Strong customer orientation
• Speed & Execution mindset
• Systems Savvy (especially oracle and MS office tools)
• Communicates with impact
• Builds high performing teams

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light the way.