Customer Order Management Associate

ROLE SUMMARY

Systems Limited is looking for Customer Order Management Associate . This position aims to deliver all order to cash related processes for assigned customers and will support the logistics and customer operations team to ensure seamless end to end order to cash fulfilment. This role will be responsible for supporting a wide range of End Market customers working directly with the Trade teams and coordinating cross-functionally within the organization to deliver a first-class customer experience to all customers.

ACCOUNTABILITIES

• Manage the complete customer order lifecycle by validating order data, coordinating inventory and credit checks, resolving errors, and ensuring timely order creation and confirmation in the ERP system.
• Verify customer purchase orders (e.g., contact details, pricing, terms) & monitor order management process from order entry in SAP system to delivery OTIF.
• Ensure order vs FC check and related stock prioritization to ensure all customer requirements are met.
• Manage the end-to-end returns process by validating requests, securing approvals, processing return orders and credit notes, coordinating goods receipt, and ensuring accurate system updates.
• Maintain proactive, professional communication (written, verbal) with direct and indirect customers to support strong relationships and reinforce company’s corporate image
• Investigate and resolve customer claims (credit/debit discrepancies), ensuring timely and accurate clarification for internal/external teams and clients
• Ensure all business processes are executed with full SOx and Control Navigator compliance, in line with company controllership policies and direction

EXPERIENCE, SKILLS, KNOWLEDGE

Experience Required

• 2-3 years’ experience preferably in multinational FMCG companies
• Previous experiences in Customer service (Inbound, Outbound) and order management
• Hands-on experience using SAP and PowerBI is advantageous
• Proficient in excel, example: VLOOKUP, sum if, pivot tables
• Organized and detailed oriented mindset exhibited in experience
• Strong written and verbal communication skills. (English is must)
• Ability to operate independently whilst being results-oriented.
• Able to manage pressure well and able to build credibility within the domain
• Good commercial awareness and understanding of consumer and customer behavior alongside business strategy and models
• Experience in finding new ways to improve the efficiency of output and propose new ideas

Technical / Functional / Leadership Skills Required

• Account management (commercial acumen, marketing financials, negotiation & influencing)
• Taking ownership of all interactions along with high level of data integrity and attention to detail
• Ability to work in fast pace, and able to multitask handling different scenarios daily
• Prompt, effective and accurate resolution of customer issues while developing and maintaining strong customer relationships
• Experience in data management and analysis along with customer servicing
• Reporting knowledge, especially in generating and providing insights

Education / Qualifications / Certifications Required

• Bachelor’s degree