Customer Relation Associate

• Handle incoming calls, emails, chats, and messages from customers in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues, complaints, and requests with efficiency and empathy.
• Coordinate with internal departments (operations, technical, clinic teams, logistics, etc.) to ensure smooth issue resolution.
• Record and maintain customer interactions, feedback, and resolutions in the Odoo system.
• Follow up on pending queries to ensure timely closure.
• Uphold a high standard of customer satisfaction and service quality.
• Assist in maintaining FAQs, customer communication templates, and service scripts.
• Identify recurring issues and escalate them to the concerned department for improvement.
• Support in after-sales service, appointment scheduling, and customer engagement activities.

hr@thereforeim.com

9072349800

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person