Customer Relation Office

Job description

Job Responsibilities:

• Act as the primary point of contact for customers before, during, and after the sale or service.
• Develop and maintain strong relationships with existing and prospective customers.
• Conduct follow-ups after vehicle delivery or service to ensure satisfaction.
• Handle customer queries, complaints, and escalations promptly and professionally.
• Assist the sales/service team in customer communication and relationship building
• Lead generation
• Help with test drives, vehicle deliveries, and after-sales follow-up calls.
• Provide timely updates to customers about service status, vehicle availability, or new offers.
• Maintain accurate customer records in the CRM system.
• Track customer interactions and ensure proper documentation of all communications.
• Analyze customer data to identify trends and opportunities for business growth.
• Send greetings, reminders, and promotional offers via SMS, email, or calls.

Requirements:

• Only FEMALES are encouragedto apply.
• Excellent communication and interpersonal skills.
• 0-1 year of experience is required
• Graduate in any discipline (preferably in Business, or Communication)
• Fluency in English preferred.
• Customer-focused attitude
• Problem-solving and conflict resolution abilities
• Familiarity with CRM software and tools

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Work Location: In person