Customer Relations Coordinator

RocK’n F Freight is one of the fastest-growing freight and logistic companies in Texas. We offer custom freight brokerage services in partnership with trusted carriers, expanding our customer options through a reliable and thoroughly vetted transportation solutions network. In addition, we have an asset-based fleet consisting of flatbeds, stepdecks and hot shots that are capable of hauling nationwide. Many valued customers know RocK’n F as one of the nation’s premiere transportation providers, capable of handling unlimited freight locally and nationally. Whatever you need moved, whenever you need it there, RocK’n F can get it there quickly and efficiently.

RocK'n F is hiring a Customer Relations Coordinator! This is similar to Inside Sales support position. This person will be expected to provide support in the ongoing development of existing and prospective customers to ensure that the company is able to meet its growth targets.

Work Location: In person *This is not a hybrid or remote position.*

Job Responsibilities:

• Obtaining customers, generating leads, and providing exceptional service.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing their daily work schedule to call on existing potential sales opportunities.
• Sales activity will include sales phone calls (cold calling), emails, contacts, and messages.
• Interpret and communicate information to internal dispatchers.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Support other Account Managers by intaking loads/providing to dispatch, corresponding with customers on quotes.
• Other duties as required and assigned.

Qualifications:

• Fast learner and teachable attitude
• Ability to work independently and as part of a team
• Competitive spirit and sales drive
• Strong organizational skills with attention to detail
• Excellent verbal and written communication skills
• Excellent time management skills with the ability to multitask in a fast-paced work environment
• Ability to deliver strong customer service

Preferred Experience:

• Minimum of 2 years work experience in an office environment
• Minimum of 2 years of Customer Service experience
• Ability to solve problems and follow up with issues with urgency
• Outstanding attention to detail
• Strong verbal and written communication skills
• Ability to multi-task, work within time-constraints, and thrive in fast paced environments
• Ability to work independently and as part of a team
• Previous trucking/ freight knowledge and experience a plus but not required

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Full-time
• Monday to Friday

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 2 years (Required)
• Sales support: 1 year (Preferred)

Ability to Commute:

• Weatherford, TX 76088 (Required)

Work Location: In person