Customer Relations Executive

As a Customer Relations Executive at BMW, you will be the key point of contact for customers throughout their entire journey with us—before, during, and after sales or service. Your role will be instrumental in ensuring a seamless, personalized, and unforgettable experience for every customer. You will support our sales and service teams and help drive business growth through proactive communication and relationship-building.

Key Responsibilities:

• Act as the primary point of contact for customers, addressing queries, concerns, and feedback.
• Build lasting relationships with customers, ensuring their needs are met and exceeded.
• Resolve customer complaints promptly, escalating issues when necessary.
• Stay updated on BMW products, services, and promotions to assist customers effectively.
• Collaborate with sales, service, and marketing teams for a seamless customer experience.
• Track and analyse customer feedback to enhance satisfaction and improve service.
• Organize customer loyalty programs, events, and engagement initiatives.
• Follow up with customers post-sale or service to ensure satisfaction.
• Support sales/service teams with customer communication and relationship building.
• Assist with test drives, vehicle deliveries, and after-sales follow-ups.
• Provide customers with timely updates on service status, offers, and vehicle availability.
• Maintain accurate customer records in the CRM system.
• Monitor customer interactions and ensure proper documentation.
• Analyse customer data to identify trends and growth opportunities.
• Send personalized greetings, reminders, and promotional offers to customers.

Qualifications:

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
• Proven experience in customer relations, customer service, or a similar role—ideally in the automotive or luxury goods sector.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities, with a proactive approach to resolving customer concerns and complaints.
• Experience with CRM systems or customer management tools is a plus.
• Ability to work well under pressure and thrive in a fast-paced environment.
• A passion for providing an exceptional customer experience and a commitment to excellence.

Job Type: Full-time

Work Location: In person