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Customer Relations Executive
JOB_REQUIREMENTS
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- Build and maintain strong client relationships by addressing needs and concerns.
- Develop and implement strategies to retain clients, reduce off-hires, and boost loyalty.
- Communicate regularly to provide updates, gather feedback, and resolve issues.
- Analyse client data to identify trends and improve satisfaction.
- Identify cross-sell and up-sell opportunities.
- Collaborate with sales, marketing, and support for a seamless client experience.
- Tailor retention strategies to different client segments with personalized approaches.
- Clearly present product value and benefits to encourage loyalty.
- Set and track KPIs to measure success and adjust strategies as needed.
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