Customer Relations Executive - Property Development

Position Title: Customer Relations Executive

Industry: Property Development & Real Estate
Location: Karachi, Pakistan
Employment Type: Full-time

Job Overview:

A leading property development company in Karachi is looking for an experienced and well-presented Customer Relations Executive to manage client interactions, property inquiries, and ensure a seamless customer experience throughout the sales and post-sales process.

The ideal candidate should possess 5–7 years of experience in client servicing or customer relations within the real estate or property development sector, with strong communication skills, a professional attitude, and the ability to manage high-profile clients with discretion and efficiency.

Key Responsibilities

Client Communication & Relationship Management

• Act as the primary point of contact for client communication, ensuring timely and professional responses.
• Build and maintain long-term relationships with existing and prospective clients.
• Coordinate property viewings, client meetings, and follow-ups with the sales team.
• Provide accurate information on payment schedules, project updates, and documentation.

Post-Sales Support

• Guide clients through booking, documentation, and property handover stages.
• Liaise with finance and legal teams for smooth transaction processes.
• Maintain records of client interactions, feedback, and correspondence for continuous improvement.

Administration & Coordination

• Prepare and manage client files, agreements, and reports.
• Support the sales and marketing departments with communication materials and client coordination.
• Collaborate with management to enhance the overall client experience and service standards.

Key Requirements

Education:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Experience:

• 5–7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably in the real estate or property development industry.

Skills & Competencies:

• Excellent verbal and written communication in English and Urdu.
• Strong client-handling, negotiation, and problem-solving skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.
• Highly organized, confident, and capable of multitasking effectively.
• Professional appearance with strong interpersonal and presentation skills.

Compensation & Benefits

• Competitive salary package based on experience.
• Performance-based incentives.
• Professional growth and learning opportunities.
• A collaborative and dynamic work environment.

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current salary?
• What is your expected salary?

Experience:

• Property Development: 5 years (Required)

Language:

• English (Required)

Work Location: In person