Customer Relations Executive - Property Development

Position Title: Customer Relations Executive
Industry: Property Development & Real Estate
Location: Karachi, Pakistan
Employment Type: Full-time

Job Overview

A renowned property development firm in Karachi is seeking a Customer Relations Executive to manage client communications, handle property inquiries, and deliver an exceptional customer experience throughout the sales and post-sales journey.

The ideal candidate will have 5–7 years of experience in client servicing or customer relations within the real estate or property development sector, demonstrating strong communication skills, a polished demeanor, and the ability to manage high-profile clients with professionalism and discretion.

Key Responsibilities

Client Relationship Management

• Serve as the main point of contact for all client interactions, ensuring prompt and courteous communication.
• Build and sustain long-term relationships with both new and existing clients.
• Arrange property viewings, meetings, and timely follow-ups with the sales team.
• Share accurate information regarding payment schedules, project progress, and documentation.

Post-Sales Coordination

• Assist clients through booking, documentation, and property handover processes.
• Coordinate with finance and legal departments to ensure smooth and efficient transactions.
• Maintain detailed client records, feedback, and correspondence for service improvement.

Administrative Support

• Prepare and manage client files, agreements, and periodic reports.
• Assist sales and marketing teams with communication materials and client coordination.
• Collaborate with management to enhance client satisfaction and service quality.

Key Requirements

Education:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related discipline.

Experience:

• 5–7 years of proven experience in customer relations, client servicing, or sales coordination—preferably in the real estate or property development industry.

Skills & Competencies:

• Excellent communication skills in English and Urdu.
• Strong client-handling, negotiation, and conflict-resolution abilities.
• Proficient in MS Office (Word, Excel, PowerPoint) and CRM software.
• Highly organized, confident, and adept at multitasking.
• Presentable, courteous, and professional in demeanor.

Compensation & Benefits

• Attractive salary package based on experience.
• Performance-based incentives and bonuses.
• Opportunities for professional growth and skill development.
• Supportive and collaborative work environment.

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current salary?
• What is your expected salary?

Experience:

• Property Development: 5 years (Required)

Language:

• English (Required)

Work Location: In person