Customer Relations Manager (Emirati Talent)

Key Responsibilities:

• Serve as the main liaison between clients and the catering team.
• Develop and maintain strong relationships with clients to ensure satisfaction and repeat business.
• Manage projects and event planning and execution, ensuring client expectations are met or exceeded.
• Address and resolve client concerns promptly and professionally.
• Collaborate with sales, kitchen, and service teams to coordinate event and project details.
• Track client interactions and feedback to improve service offerings.
• Assist in developing marketing strategies to enhance client engagement and retention.
• Provide regular reports on client satisfaction and operational efficiency.

Qualifications / Requirements

• Nationality : Emirati
• Proven experience in customer relations, account management, or hospitality, preferably in catering or events.
• Excellent communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple clients and projects simultaneously.
• Problem-solving mindset and ability to work under pressure.
• Proficiency in Microsoft Office Suite; experience with CRM software is a plus.
• Flexibility to work evenings or weekends as needed for events.

Job Types: Full-time, Permanent