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Customer Relations Officers (CRO) - Dealership

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About the Role:

We’re hiring a Customer Relations Officer (CRO) with 2+ years of automotive experience to deliver a premium customer experience in Sales and After-Sales.

Key Responsibilities:

Sales & Showroom Support:

  • Welcome and guide walk-in customers throughout their showroom visit.
  • Assist customers in understanding Jetour vehicles and coordinate test drives.
  • Maintain customer data and update CRM regularly.
  • Follow up with leads to support the sales team.

After-Sales Support:

  • Coordinate customer appointments for service visits
  • Manage customer follow-ups post-service to ensure satisfaction
  • Record service feedback and escalate issues when required
  • Support the service team in maintaining strong customer relationships
  • Ensure customers receive timely updates

regarding their vehicle status

What We’re Looking For:

  • Excellent communication and interpersonal skills.
  • Customer-first attitude with professionalism and empathy.
  • Ability to handle both sales and after-sales

customer interactions.

  • Experience in customer service or

dealership roles (preferred).

  • Basic CRM and data-handling skills.

Dealership Location:

Lahore | Karachi | Gujrat | Gujranwala | Faisalabad

Islamabad | Multan | Bahawalpur | Rahim Yar Khan

Sialkot | Hyderabad

Job Type: Full-time

Pay: Rs40,000.00 - Rs70,000.00 per month

Work Location: In person

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