Customer Relations Officers (CRO) - Dealership

About the Role:

We’re hiring a Customer Relations Officer (CRO) with 2+ years of automotive experience to deliver a premium customer experience in Sales and After-Sales.

Key Responsibilities:

Sales & Showroom Support:

• Welcome and guide walk-in customers throughout their showroom visit.
• Assist customers in understanding Jetour vehicles and coordinate test drives.
• Maintain customer data and update CRM regularly.
• Follow up with leads to support the sales team.

After-Sales Support:

• Coordinate customer appointments for service visits
• Manage customer follow-ups post-service to ensure satisfaction
• Record service feedback and escalate issues when required
• Support the service team in maintaining strong customer relationships
• Ensure customers receive timely updates

regarding their vehicle status

What We’re Looking For:

• Excellent communication and interpersonal skills.
• Customer-first attitude with professionalism and empathy.
• Ability to handle both sales and after-sales

customer interactions.

• Experience in customer service or

dealership roles (preferred).

• Basic CRM and data-handling skills.

Dealership Location:

Lahore | Karachi | Gujrat | Gujranwala | Faisalabad

Islamabad | Multan | Bahawalpur | Rahim Yar Khan

Sialkot | Hyderabad

Job Type: Full-time

Pay: Rs40,000.00 - Rs70,000.00 per month

Work Location: In person