Customer Relations Specialist - 3 Days In-Office, 2 Work-From-Home

Customer Relations Specialist (Hybrid – 3 Days Office / 2 Days WFH)

$24/hr during training | $49,920–$63,024 annually | Full-Time

If you’re someone who cares deeply about people, communicates clearly, and finds satisfaction in keeping things organized and running smoothly, Landmark Pest Management would love to meet you. We are hiring a Customer Relations Specialist who enjoys helping others, thrives in a supportive team, and wants a role where their work truly makes an impact.

About Us

Landmark Pest Management is not a typical pest control company. We are a science-powered, environmentally responsible insect and wildlife management firm guided by a deep respect for nature and a commitment to human health and safety.

Since 1976, we’ve served Chicago and the surrounding counties with 97 full-time employees and 65 trucks on the road daily. We are the only regional pest management firm open 365 days a year, known for our rapid response times, detailed communication, and exceptional client care.

We proudly serve: • Schools, libraries & educational institutions • Retail, restaurants & food service • Healthcare & medical facilities • Multi-unit & single-family residential properties • Government, municipal & industrial facilities • Construction, commercial & specialty clients

We are a certified Woman Business Enterprise (WBE) and the only pest control firm in the U.S. ever to receive a federal award for innovation.

If you want to work somewhere that values science, kindness, and doing things right the first time, you’ll feel at home here.

Why You’ll Love Working Here

• Hybrid schedule after training: 3 days onsite in Schaumburg, 2 days WFH
• Daytime hours only: 7:30 a.m.–5 p.m.
• $24/hr during training
• Full benefits: medical, dental, vision, prescription
• 401(k)
• Paid overtime (40–47 hours is typical)
• Paid vacation and paid time off
• Paid training — no industry experience required
• 49 years without a single layoff
• Friendly, mission-driven team environment
• Opportunities for advancement

Our office walls are covered in funky art. We take our work seriously — but not ourselves.

What You’ll Do

As a Customer Relations Specialist, you will be one of the first voices our clients interact with. Your work ensures that people feel supported, understood, and taken care of from their first call until their service is complete.

Daily responsibilities include: • Answering and assisting clients by phone and email • Updating schedules and client accounts • Providing administrative support to managers • Documenting communication with clarity and accuracy • Routing pest sighting reports to technicians • Reviewing documents for accuracy • Processing invoices and payments • Helping with follow-ups and task management • Assisting with trainings and occasional events • Pitching in where needed — we’re a collaborative team

Everything you do helps protect homes, businesses, and entire communities.

Who Thrives in This Role

We’re looking for people who are:

• Excellent communicators
• Detail-oriented and organized
• Friendly, courteous, and empathetic
• Professional on the phone
• Strong multitaskers
• Good with new software and systems
• Reliable, solutions-focused, and steady under pressure •

Team-oriented, kind, and respectful

If you enjoy helping people, take pride in doing things well, and want a stable role with room to grow, you will excel here.

Our Approach

We’re committed to proactive, science-based pest management. Our technicians leave detailed reports at every visit, communicate findings clearly, and treat conditions that support pest life cycles. This is why our clients — including many of the region’s most complex facilities — trust us to keep their environments safe.

How to Apply

Click “Apply” and include: • A short note about yourself • Your resume • Your best email and phone number

We review applications promptly and will reach out quickly.

If you value communication, care about people, and want a meaningful career with a hybrid schedule, we’d love to talk with you.

Job Type: Full-time

Pay: $49,920.00 - $63,024.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Work Location: Hybrid remote in Schaumburg, IL 60173