Customer Relationship Associate

Job Title: Customer Relationship Associate
Location: On-Site
Job Type: Full-Time
Shift: Night Shift (5:45 p.m. – 3:00 a.m.)
Compensation: PKR 80,000 – 150,000/month + Commission

About Veclar Technologies

Founded in 2018, Veclar Technologies is a U.S.-based B2B organization providing digital solutions tailored for real estate professionals across the U.S. and Canada. We empower businesses through innovative IT services, strategic marketing, and effective customer acquisition strategies.

Role Overview

We are seeking a proactive and customer-focused Customer Relationship Associate to enhance client engagement and support long-term satisfaction. In this role, you will act as the primary bridge between clients and internal teams—ensuring smooth onboarding, continuous support, and consistent value delivery throughout the client journey.

Key Responsibilities

• Serve as the main point of contact for assigned client accounts while delivering prompt, professional communication.
• Work closely with client managers to understand client goals and propose personalized solutions.
• Manage and streamline the onboarding process, ensuring a seamless and positive experience.
• Track account performance to identify opportunities for upselling and cross-selling.
• Handle client queries, resolve issues efficiently, and escalate complex concerns when necessary.
• Maintain accurate client records through CRM systems.
• Prepare and deliver reports on account performance, client satisfaction, and key metrics.
• Coordinate with internal teams—including sales, marketing, and operations—to fulfill client requirements.
• Stay informed about industry trends to offer relevant insights and suggestions.
• Support KPIs relating to client retention, satisfaction, and revenue growth.

What We Offer

• Career Development: Mentorship programs, skill-building opportunities, and clear paths for advancement.
• Innovative Culture: Work within a cutting-edge tech environment transforming the real estate industry.
• Collaborative Team: A supportive, teamwork-driven workplace.
• Competitive Compensation: Attractive salary, commissions, bonuses, and paid training.
• Work-Life Balance: Fixed night shift and annual paid leave.

Requirements

• 6 months to 2 years of experience in client services, sales, or account management (B2B experience preferred).
• Strong communication and interpersonal skills.
• Proficiency with CRM systems and client management tools.
• Excellent attention to detail, with the ability to multitask and stay organized.
• Self-motivated, goal-oriented, and capable of working independently or within a team.
• Willingness to work night shifts aligned with North American time zones.

Job Type: Full-time

Pay: Rs80,000.00 - Rs150,000.00 per month

Application Question(s):

• Are you open to working a night shift, as this role requires?
• Would you be able to commute to or work from Bahria Town Phase 7 for this position?
• May I ask if you had a chance to review the job description before submitting your application?

Work Location: In person