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Veclar Technologies

Job Title: Customer Relationship Associate Location: On-Site &ndash; Rawalpindi Job Type: Full-Time Shift: Night Shift (5:45 PM &ndash; 3:00 AM PKT) Salary: PKR 80,000 &ndash; 150,000/month + CommissionAbout Veclar TechnologiesEstablished in 2018, Veclar Technologies is a U.S.-based B2B company specializing in innovative digital solutions for real estate professionals across the United States and Canada. Our services include digital marketing, IT support, and strategic client acquisition&mdash;empowering real estate businesses to scale effectively in a competitive environment.Role SummaryWe are looking for a highly motivated and customer-centric Customer Relationship Associate to join our on-site team. In this role, you will serve as the main point of contact for clients, ensuring a seamless onboarding process and building strong, long-term relationships. Your contributions will be key to enhancing client satisfaction, boosting retention, and supporting the company&rsquo;s growth goals.Key Responsibilities<ul><li>Act as the dedicated contact for assigned clients, providing timely and professional support.</li><li>Partner with Client Managers to understand client objectives and recommend tailored services.</li><li>Lead the onboarding process for new clients, ensuring a smooth handover and setup.</li><li>Track client performance data to identify opportunities for upselling and cross-selling.</li><li>Address client queries promptly and escalate unresolved issues appropriately.</li><li>Maintain up-to-date and accurate client records using CRM tools.</li><li>Generate and deliver regular performance reports for internal and client-facing use.</li><li>Collaborate cross-functionally with Sales, Marketing, and Operations teams to ensure client success.</li><li>Stay current on industry developments to provide valuable insights that drive client retention and growth.</li><li>Consistently achieve KPIs related to client satisfaction, retention, and account expansion.</li></ul>What We Offer<ul><li>Career Growth: Structured training, mentorship, and clear career progression paths.</li><li>Innovative Culture: Join a fast-growing, tech-driven company shaping the future of real estate services.</li><li>Team Environment: Work within a collaborative, supportive team culture.</li><li>Competitive Pay: Attractive base salary, commissions, bonuses, and paid training.</li><li>Work-Life Balance: Fixed night shifts aligned with North American business hours + annual paid leave.</li></ul>Qualifications<ul><li>6 months to 2 years of experience in customer service, account management, or B2B sales.</li><li>Strong verbal and written communication skills in English.</li><li>Hands-on experience with CRM platforms and client management tools.</li><li>Excellent organizational skills and attention to detail.</li><li>Proactive, self-motivated, and able to work both independently and in a team.</li><li>Comfortable working night shifts aligned with U.S./Canadian time zones</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you open to working a night shift, as this role requires?</li><li>Would you be able to commute to or work from Bahria Town Phase 7 for this position?</li><li>May I ask if you had a chance to review the job description before submitting your application?</li></ul>Work Location: In person

Customer Relationship Associate

Join Veclar Technologies and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Veclar Technologies

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Customer Relationship Associate