Customer Relationship Department Manager

Tomorrow is our home.

Find out how easily you can achieve this at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau, and Neff as well as our local brands, our focus truly is on innovation. And that doesn’t just apply to our products and services but also drives the way in which we cooperate, exchange ideas, and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.

Your Responsibilities

/Lead the end-to-end customer experience strategy, ensuring satisfaction and loyalty across all touchpoints.

/Continuously improve contact center processes, enhancing operational efficiency and service excellence.

/Act as a trusted leader during critical moments, protecting and strengthening brand reputation.

/Ensure compliance with consumer law and related regulations, building preventive risk management systems.

/Inspire, develop, and lead high-performing teams with a customer-centric and results-driven culture.

Your Profile

/University degree in a relevant field, with at least 7 years of experience in customer relations/contact center management in the home appliances sector.

/Proven track record in customer experience, service operations, and people leadership.

/Strong knowledge of consumer law and ability to integrate compliance into operations.

/Strategic thinker with excellent problem-solving and decision-making skills.

/Advanced English proficiency, with outstanding communication and representation skills.

Your Benefits

/ Flexible working hours schemes and diverse career opportunities

/ Individual development programs and international perspectives

/ Modern healthcare services