Customer Relationship Executive

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries related to aluminium doors and windows.
• Prepare and share quotations, follow up with clients, and coordinate with the sales/estimation team.
• Build and maintain strong relationships with existing and new customers.
• Handle customer complaints, queries, and feedback in a professional manner.
• Coordinate with production, logistics, and site teams to ensure timely delivery and installation.
• Maintain customer records, sales data, and follow-ups in CRM/ERP systems.
• Assist in after-sales service and ensure customer satisfaction.
• Support marketing and sales initiatives by reaching out to leads and prospects.

Desired Candidate Profile:

• Graduate in any discipline (Business/Marketing preferred).
• 1–3 years of experience in customer relations, sales coordination, or client servicing (preferably in building materials/doors & windows/aluminium industry).
• Strong communication and interpersonal skills (English & Malayalam mandatory).
• Proficiency in MS Office (Excel, Word, Email handling).
• Ability to multitask and handle pressure in a fast-paced environment.
• Customer-focused mindset with problem-solving ability.

Job Type: Full-time

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person