Customer Relationship Executive

Job Title: Customer Relationship Executive

Company: Navo Lifestyle Pvt. Ltd.

Brand: HIVADO – Men’s Grooming

Location: Sanjay Nagar, Bangalore

Experience: 0–2 years (Freshers welcome)

Work Mode: On-site (Full-time)

About HIVADO

HIVADO is a new-age men’s grooming brand redefining how men care for their skin, hair, and body. Built for the modern man who believes in looking sharp and feeling confident, HIVADO blends science, performance, and clean design to deliver products that work hard and look good.

We’re on a mission to make grooming effortless, effective, and exciting — and we’re building a community of people who care just as much about great experiences as we do.

Role Overview

We’re looking for a Customer Relationship Executive who will be the voice and personality of HIVADO. You’ll interact directly with our customers, help them with their purchases, take feedback, solve problems, and make sure every person who connects with HIVADO walks away with a smile.

If you love talking to people, have a flair for communication, and want to be part of a growing grooming brand that’s making waves, this role is for you!

Key Responsibilities

• Engage with customers via calls, WhatsApp, email, and Instagram DMs/comments.
• Confirm and track orders, follow up on abandoned checkouts, and assist in completing purchases.
• Collect feedback and share valuable insights with internal teams.
• Handle online reputation management across platforms like Amazon, Instagram, and review portals.
• Coordinate with logistics, operations, and tech teams to ensure quick issue resolution.
• Educate customers about product usage, benefits, and best-sellers.
• Maintain detailed customer interaction logs and update CRM systems.
• Be proactive in creating amazing customer experiences every day.

Skills & Qualifications

• Excellent command of spoken and written English (fluency is non-negotiable).
• Friendly, confident communicator with a customer-first mindset.
• Comfortable using CRM tools, Google Sheets, and social media platforms.
• Familiar with Instagram, WhatsApp Business, and Amazon Seller Central (bonus).
• Quick thinker with problem-solving and coordination skills.
• Tech-savvy, energetic, and self-motivated.

Preferred Profile

• Fresh graduates or candidates with up to 2 years of experience in customer service or communications.
• Female candidates are preferred for this role.
• Someone who enjoys conversations, loves grooming and lifestyle brands, and thrives in a dynamic startup environment.

What We Offer

• A young, creative, and high-energy work environment.
• Direct exposure to brand building, marketing, and customer experience strategy.
• Growth opportunities across customer success, operations, and marketing.
• Being part of a brand that’s changing the men’s grooming game in India.

Job Types: Full-time, Fresher

Pay: From ₹18,000.00 per month

Work Location: In person