Customer Care Representative

About the Company:

HamBOLDS Pvt Ltd is a fast-growing company in the skincare, haircare, and personal care space. Backed by over 30 years of legacy through our parent company Sun Chem India, we build innovative and high-performing D2C brands like: www.epitight.in , www.cozitis.com , www.buyniconi.com

The Customer Service Executive will be responsible for managing customer inquiries, providing support through various communication channels, ensuring customer satisfaction, handling customer complaints, and working closely with other team members to provide excellent customer service. The role will also involve maintaining customer records, providing updates on services and products, and ensuring timely and efficient resolution of customer issues.

Key Responsibilities:

• Respond to customer queries via WhatsApp, email, and phone
• Maintain CRM database and manage follow-ups
• Assist in resolving post-sale issues or concerns
• Collect and report customer feedback
• Build and maintain strong customer relationships
• Support the sales team with lead tracking and conversions
• Share product information, offers, and updates with customers
• Coordinate with logistics for smooth order processing
• Identify upselling/cross-selling opportunities
• Assist in preparing reports and tracking sales metrics

Skills & Requirements:

• Excellent communication skills (spoken & written)
• Customer-focused mindset with a professional approach
• Basic knowledge of CRM tools (training provided)
• Strong multitasking and coordination skills
• Interest in beauty and personal care products is a plus

Type: Full-time | Freshers & Experienced candidates welcome

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule

Ability to commute/relocate:

• Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC?
• What is your salary expectation?

Experience:

• Customer service: 1 year (Required)

Location:

• Goregaon, Mumbai, Maharashtra (Required)

Work Location: In person