Customer Service Representative - English

Job Title:

Customer Service - English Account ( voice )

Job Description:

As a Customer Service Advisor, you will handle inbound and outbound calls to assist customers with inquiries, complaints, and support requests. Your goal is to deliver a professional, empathetic, and efficient experience that meets client expectations.

Key Responsibilities:

• Respond to incoming calls and make outbound calls as needed
• Provide accurate information about products and services
• Resolve customer issues and complaints effectively
• Document customer interactions and maintain records in CRM systems
• Meet or exceed performance metrics (e.g., call handling time, customer satisfaction)
• Collaborate with team members to ensure customer satisfaction
• Follow up with customers to ensure resolution and satisfaction

Candidate Profile:

• Education: High school diploma or university degree
• Experience: No experience required; 3–6 months in customer service is a plus
• Language: Fluent in English (spoken and written)
• Skills:
• Strong communication and listening skills
• Ability to handle pressure and multitask
• Problem-solving and analytical thinking
• Professional and courteous phone manner
• Willingness to work rotational shifts, including nights

Requirements:

- Grads only

- English level B2/C1 is a MUST

- Ready to start immediately

Benefits:

- Transportation Provided

- Social & Medical insurance

- Immediately Hiring

- Night Shifts Allowance

- 24/7 Shifts

- Paid Training

-Competitive salary

Location: 6th Of October/ New Cairo