Customer Support Representative

Marham is looking for a Customer Support Representative to join our dynamic and mission-driven team. If you have a strong background in the pharmaceutical or healthcare industry and a passion for delivering exceptional customer service, we’d love to hear from you!

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat.
• Handle and resolve customer complaints with empathy and accuracy, ensuring a positive and compliant resolution.
• Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.
• Collaborate with internal departments (tech, medical, operations) to resolve complex issues efficiently.
• Stay up-to-date with Marham’s services and any regulatory requirements that may affect communication with users.
• Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.

Requirements:

• Education: Bachelor’s degree (preferably in Pharmacy, Life Sciences, or a related field).
• Experience: Minimum 5 years of experience in customer support or complaint management, ideally within the pharmaceutical or healthcare sector.
• Strong written communication skills in English.
• Familiarity with chat systems, CRM tools, and online customer service platforms.
• Ability to work under pressure, multitask, and meet performance KPIs.
• Demonstrated ability to resolve complex customer concerns in a regulated industry.
• Shift Timings: Multiple Shifts(specific hours to be discussed during the interview).

Benefits:

• Competitive salary and performance-based incentives.
• Growth and learning opportunities within a health-tech company.
• Supportive and collaborative work environment.
• Be part of a mission to improve healthcare access for millions.

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Application Question(s):

• Do you have at least 5 years of experience in customer service or complaint management?
• Do you have a Bachelor’s degree in Pharmacy or a related field?

Education:

• Bachelor's (Preferred)