Customer Support officer

Please read the job description and requirements before you apply

Job Description and Requirements

We are looking for a “Customer Support Representative for international campaign”. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction

• Listen to customers’ concerns, issues and questions
• Communicate with international clients via emails/chats and calls
• Resolve queries and answer customers’ questions and guide them about orders, return process , shipments to your best ability
• Keep yourself updates with product knowledge
• Maintain a positive attitude and calmly respond to customers’ complaints
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers’ needs
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions
• Can Manage night or overnight shift
• Strong E-commerce support customer background.
• Experience: 1 to 2 years
• Intermediate / Graduate / O/A Levels.

Skills:

• Strong command of verbal and non-verbal communication.
• Must be Fluent in English
• Email writing skills.
• Experienced in Customer Service is a must

Timing : overnight or night shift
Location: Gulshan e Iqbal
Salary: 40k - 55k

Job Type: Full-time

Pay: Rs35,000.00 - Rs55,000.00 per month

Work Location: In person