Customer Support Officer-Male

Job Title: Customer Care Officer
Location: Naya Nazimabad, Manghopir, Karachi
Experience Required: Minimum 2 Years
Qualification: Bachelor’s / Graduation Degree
Employment Type: Full-time

Job Description:
We are looking for a dedicated and customer-oriented Customer Care Officer to join our team. The ideal candidate will play a key role in building positive relationships with customers by providing timely, empathetic, and effective support across various channels.

Key Responsibilities:

• Assist customers with inquiries, complaints, and service-related questions.
• Deliver accurate information about products and services.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries via phone, email, or in person.
• Effectively acknowledge and resolve customer complaints in a timely manner.
• Record and manage customer interactions, transactions, comments, and complaints.
• Collaborate and communicate with internal departments to ensure customer needs are met.
• Provide actionable feedback on the customer service process for improvement.
• Ensure overall customer satisfaction and build lasting relationships.

Required Skills and Abilities:

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and remain calm under pressure.
• Proficient in using customer service software and basic computer applications.
• Strong organizational skills and attention to detail.
• Team player with a proactive approach to customer care.

Why Join Us?

• Friendly and supportive work environment
• Growth and development opportunities
• Be part of a reputable organization located in a growing community

Job Type: Full-time

Work Location: In person