Customer Service Agent – English Inbound

QuickfirmX is hiring Customer Service Agents for Naos Solutions – English-speaking inbound accounts in Maadi. Handle customer calls and emails, ensuring smooth and high-quality support for international clients.

About the Role

• Respond to customer inquiries via phone and email

• Resolve issues related to services, accounts, or products

• Follow internal processes and quality guidelines

• Communicate clearly and professionally in English

Responsibilities

• Ensure customer satisfaction and service excellence

• Accurately log all call details

• Attend training and meet performance targets

• Collaborate with team leaders and internal departments

Requirements

· English level: Minimum C1 (Fluent)

· Strong communication and problem-solving skills

· Must be able to work onsite in Maadi

· Graduates, gap year students, and dropouts eligible

· Previous call centre experience is a must

· Typing speed and computer skills for email interactions

Shifts

· Fixed night shift: 4 PM – 1 AM

· Days worked: 5 days/week (Sat & Sun off)

· Lunch/dinner break: 1 hour

Benefits

• Salary: 11,000 EGP Gross

• Attendance Bonus: 2,000 EGP

• KPI Bonus: 2,000 EGP

• Transport Allowance: ~1,100 EGP

• Total Gross Package: ~16,100 EGP

• Medical and Social Insurance

• Career development opportunities in a global BPO environment

Interview Process

• Final Interview – Online or onsite with Naos Solutions

Fluent in English? Ready to build your future in a professional, global environment?
Apply today through QuickfirmX and join Naos Solutions in Maadi!

Job Type: Full-time

Pay: E£19,000.00 per month

Application Question(s):

• Are you a Graduate, Gap Year Student, or Dropout?
• Are you authorized to work in Egypt?
• Are you able to work the night shift from 4 PM – 1 AM?
• Are you able to work onsite in Maadi?
• Do you have previous call centre experience?