Customer Service Representative

iSchool, an innovative e-learning platform dedicated to teaching programming and artificial intelligence to students aged 6 to 18, is on the hunt for a passionate Customer Service Representative. In this pivotal role, you will engage with our students, parents, and educators to ensure a seamless learning experience. You will assist with inquiries, provide guidance on our courses, troubleshoot issues, and foster a supportive environment that encourages student growth. If you thrive in a fast-paced setting and possess excellent communication skills, we want to hear from you!

Key Responsibilities

• Handle inbound customer inquiries through various channels, ensuring timely and professional responses.
• Assist customers with enrollment, course selection, and payment processing.
• Resolve technical issues related to our online learning platform.
• Educate customers on our offerings and facilitate smooth onboarding processes.
• Document customer interactions and track resolutions in our CRM system.
• Collaborate with other departments to improve service delivery and customer satisfaction.
• Identify opportunities for upselling and enhancing the customer experience.

Requirements

• Proven experience in a customer service role or similar.
• B2 level English required for clear written and spoken communication.
• Exceptional communication skills, both written and verbal.
• Comfortable using customer service tools and CRM software.
• Ability to work effectively in a remote work environment.
• Strong organizational skills and attention to detail.
• Passion for education and a genuine desire to assist others.
• Ability to handle multiple tasks and prioritize effectively.

Benefits

Compatible Salary.

Monthly Commission.

Medical Insurance.

Learning & Development Opportunities