Customer Relationship Executive

Job Summary: As a Customer Relations Executive, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and ensure a seamless customer experience. This entry-level position is perfect for recent graduates who are eager to start their careers in a dynamic and customer-centric environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Address customer concerns and provide appropriate solutions to ensure customer satisfaction.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Assist in the development and implementation of customer service policies and procedures.
• Gather customer feedback and share insights with the team to improve overall customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications:

• Recent graduate with a degree in Business, Communication, or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work effectively in a team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Positive attitude and willingness to learn.

Benefits:

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Language:

• English (Preferred)

Work Location: In person