Customer Relationship Executive

What we are looking for:

We are looking for smart and dynamic candidates for Customer Relationship Executive position open with us.

Candidates with 2-3 years of experience in similar role can apply.

The desired candidates responsible for maintaining strong relationships with customers by providing excellent service, addressing concerns promptly, and identifying opportunities for upselling or cross-selling.

The candidate should have the flair in addressing the enquiries from Customers promptly .

The roles include Sending quotations to customers based on the enquiry & follow up the orders. ]

Should co-ordinate with the billing team and warehouse co-ordinators for critical deliveries.

Continuous Interaction with product in charge for any technical clarifications and the best pricing.

Co-ordination with field sales team to visit the customers for following up for bulk orders.

The candidate needs to be a good communicator in English with good computing The Work Location is in Egmore, Chennai and we are looking Candidates residing in and around Chennai

Responsibilities:

Build and maintain strong relationships with customers.

Understand customer needs and provide appropriate solutions and services.

Address customer inquiries, issues, and complaints in a timely and professional manner.

Maintain regular follow-ups with clients to ensure continued satisfaction.

Coordinate with internal teams (sales, support, logistics, etc.) to ensure smooth delivery of services.

Collect and analyze customer feedback to improve the customer experience.

Generate reports on customer interactions and service issues for management review.

Identify and act on opportunities to upsell or cross-sell products/services.

Min Education Qualification : Graduate.

Job Types: Full-time, Permanent

Pay: ₹19,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Work Location: In person