Customer Relationship Executive – Fintech (Omani Nationals)

Role Overview

We are looking for a Customer Relationship Executive to manage customer interactions, support fintech services, and enhance customer experience across digital platforms.

Key Responsibilities

• Handle customer interactions via calls, chat, and email
• Support onboarding, KYC processes, and transactions
• Educate customers on digital financial products and services
• Resolve queries and complaints within defined timelines
• Ensure high levels of customer satisfaction and retention
• Maintain accurate CRM records and reports
• Meet assigned KPIs and productivity targets
• Support sales initiatives through cross-selling opportunities

Requirements

• Graduate in any discipline
• 0–2 years of experience in customer service (fresh graduates can be considered)
• Strong communication and interpersonal skills
• Basic understanding of digital platforms and financial services

Preferred Skills

• Knowledge of Arabic and English (mandatory)
• Familiarity with fintech, banking, or telecom sectors
• Ability to work with CRM tools
• Sales or customer engagement experience is a plus

Work Location: In person