Urwah Admin

BPO PLUS

<ul><li>Planned, executed, and monitored projects to ensure completion within scope, budget, and timeline requirements.</li><li>Defined project objectives, deliverables, milestones, and success criteria in collaboration with stakeholders.</li><li>Developed detailed project plans, schedules, and resource allocation strategies.</li><li>Coordinated cross-functional teams to ensure effective communication and project execution.</li><li>Managed project budgets, tracked expenditures, and controlled costs to maximize efficiency.</li><li>Identified project risks, assessed potential impacts, and implemented mitigation strategies.</li><li>Monitored project progress and prepared regular status reports for management and stakeholders.</li><li>Facilitated project meetings, documented action items, and ensured timely follow-up on deliverables.</li><li>Managed stakeholder expectations and maintained strong relationships with clients, vendors, and internal teams.</li><li>Ensured compliance with organizational policies, quality standards, and regulatory requirements.</li><li>Resolved project issues, conflicts, and resource constraints to maintain project momentum.</li><li>Oversaw procurement activities, vendor performance, and contract deliverables when applicable.</li><li>Implemented project management methodologies, tools, and best practices to improve project outcomes.</li><li>Coordinated change management processes and evaluated the impact of scope modifications.</li><li>Ensured timely completion of project documentation, reports, and project closure activities.</li><li>Conducted post-project evaluations to identify lessons learned and opportunities for continuous improvement.</li><li>Supported team development through guidance, coaching, and performance monitoring.</li><li>Managed multiple projects simultaneously while prioritizing tasks based on business objectives.</li><li>Collaborated with senior management to align project goals with organizational strategy.</li><li>Ensured successful handover of completed projects to operations and support teams.</li></ul>Job Type: Full-timePay: QAR15,000.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Project Manager

<ul><li>Plan, design, and oversee landscaping projects in accordance with client requirements and approved drawings</li><li>Prepare landscape layouts, planting plans, irrigation plans, and material specifications</li><li>Supervise site execution to ensure works are carried out as per design, specifications, and quality standards</li><li>Coordinate with contractors, suppliers, and site teams for timely project delivery</li><li>Select appropriate plants, trees, turf, and hardscape materials suitable for climate and soil conditions</li><li>Manage irrigation systems, drainage, and water efficiency measures</li><li>Conduct site inspections and resolve technical or execution-related issues</li><li>Prepare project schedules, progress reports, and site documentation</li><li>Ensure compliance with HSE regulations and environmental standards</li><li>Monitor project costs, material usage, and minimize wastage</li><li>Review shop drawings, method statements, and material submittals</li><li>Liaise with clients, consultants, and authorities for approvals and clarifications</li><li>Conduct quality checks and ensure proper maintenance during establishment period</li><li>Provide technical guidance to site staff and landscaping labor teams</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR5,000.00 per monthApplication Question(s):<ul><li>Do you have Bachelor Degree in B.Tech in Irrigation or Horticulturist</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Landscaping Project : 5 years (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>Work Location: In person

Landscaping Engineer

Oracle Senior Technical ConsultantLocation: Doha, QatarAbout the RoleWe are seeking an experienced Oracle Senior Technical Consultant to join our growing Oracle practice. In this role, you will design, develop, and support Oracle Cloud Platform (PaaS) solutions, integrations, analytics, and Fusion customizations for enterprise and government clients across Qatar and the GCC.You will work closely with functional consultants, solution architects, and client stakeholders to deliver scalable Oracle Cloud solutions that support digital transformation initiatives.Key Responsibilities<ul><li>Design and develop integrations using Oracle Integration Cloud (OIC).</li><li>Build web and mobile applications using Oracle Visual Builder (VBCS).</li><li>Develop workflows and business process automation using Oracle Process Automation (OPA).</li><li>Design and support Oracle Autonomous Database (ADB) solutions.</li><li>Develop Oracle Analytics Cloud (OAC) dashboards, OTBI reports, and BI Publisher reports.</li><li>Deliver Oracle Fusion ERP and HCM technical customizations.</li><li>Develop and maintain Fast Formula, HDL, and FBDI solutions.</li><li>Build and support Oracle Digital Assistant (ODA) integrations and chatbot solutions.</li><li>Perform data migration, integration testing, and deployment activities.</li><li>Prepare technical design documents, integration specifications, and test plans.</li><li>Support quarterly Oracle Cloud updates and regression testing.</li><li>Participate in pre-sales activities, solution demonstrations, and effort estimation.</li></ul>Required QualificationsExperience<ul><li>10+ years of Oracle technology development experience.</li><li>Minimum 5 years of Oracle Cloud PaaS experience.</li><li>Proven experience delivering solutions using:</li><li>Oracle Integration Cloud (OIC)</li><li>Oracle Visual Builder (VBCS)</li><li>Oracle Analytics Cloud (OAC)</li><li>Oracle Process Automation (OPA)</li><li>Oracle Autonomous Database (ADB)</li><li>Experience supporting Oracle Fusion ERP and/or HCM Cloud implementations.</li><li>Experience in consulting, system integration, or enterprise environments.</li></ul>Technical Skills<ul><li>Oracle Integration Cloud (OIC) development and integration architecture.</li><li>Oracle Visual Builder (VBCS) application development.</li><li>Oracle Analytics Cloud (OAC), OTBI, and BI Publisher reporting.</li><li>Oracle Process Automation (OPA) workflow development.</li><li>Oracle Autonomous Database (ADB), SQL, and PL/SQL.</li><li>Oracle Fusion technical development:</li><li>BI Publisher</li><li>HDL</li><li>FBDI</li><li>Fast Formula</li><li>Application Composer</li><li>Sandbox Configuration</li><li>REST APIs, SOAP Web Services, JSON, XML, XSLT, and OAuth 2.0.</li><li>Oracle Digital Assistant (ODA) development and integrations.</li></ul>CertificationsRequired<ul><li>Oracle Cloud Platform Application Integration Professional Certification.</li></ul>Preferred<ul><li>Additional Oracle certifications in OIC, OAC, VBCS, ADB, ERP, or HCM Cloud.</li><li>Oracle Cloud Infrastructure (OCI) certifications.</li></ul>Preferred Qualifications<ul><li>Experience with Oracle Fusion Analytics Warehouse (FAW).</li><li>Experience with Oracle APEX development.</li><li>Exposure to Oracle SOA Suite and Oracle B2B.</li><li>Knowledge of CI/CD practices, Git, and DevOps tools.</li><li>Agile/Scrum project delivery experience.</li><li>Experience in Government, Financial Services, Healthcare, or Utilities sectors.</li></ul>Skills &amp; Competencies<ul><li>Strong Oracle Cloud technical expertise.</li><li>Excellent integration and solution design skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Effective communication and stakeholder management skills.</li><li>Ability to manage multiple projects and priorities.</li><li>Strong documentation and quality assurance practices.</li><li>Commitment to continuous learning and Oracle Cloud innovation.</li></ul>Apply NowIf you are passionate about Oracle Cloud technologies and have a proven track record delivering Oracle PaaS and Fusion technical solutions, we encourage you to apply and become part of our growing Oracle practice.Work Location: In person

Oracle Senior Technical Consultant

Oracle CX Senior ConsultantLocation: QatarJob SummaryWe are seeking an experienced Oracle CX Senior Consultant to join our growing Oracle practice. The successful candidate will lead end-to-end Oracle Customer Experience (CX) implementations, working closely with enterprise and government clients to design, configure, and deploy scalable Oracle CX solutions.This is a client-facing role requiring strong consulting, solution design, and stakeholder management skills.Key Responsibilities<ul><li>Lead full-cycle Oracle CX implementations across Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and CX Unity.</li><li>Gather business requirements and conduct client workshops.</li><li>Design, configure, and deploy Oracle CX solutions aligned with business objectives.</li><li>Develop functional specifications, solution designs, and integration requirements.</li><li>Manage project deliverables, timelines, and stakeholder expectations.</li><li>Support integrations using Oracle Integration Cloud (OIC).</li><li>Lead testing, training, go-live, and post-implementation support activities.</li><li>Provide strategic advisory services to clients on Oracle CX best practices.</li><li>Support pre-sales activities, proposals, and solution demonstrations.</li></ul>Required Qualifications Experience<ul><li>10+ years of Oracle CX implementation experience.</li><li>Proven experience delivering end-to-end Oracle CX projects.</li><li>Experience implementing at least four of the following:</li><li>Sales Cloud</li><li>Service Cloud</li><li>Marketing Cloud (Eloqua/Responsys)</li><li>CPQ</li><li>CX Unity / Customer Data Platform</li><li>Consulting or system integrator experience preferred.</li></ul>Technical Skills<ul><li>Oracle Sales Cloud configuration and implementation.</li><li>Oracle Service Cloud case management and customer service solutions.</li><li>Oracle Marketing Cloud (Eloqua and/or Responsys).</li><li>Oracle CPQ implementation, scripting, and customization.</li><li>Oracle Integration Cloud (OIC).</li><li>Data migration, REST APIs, and integration design.</li></ul>CertificationsMandatory:<ul><li>Oracle Cloud CX Sales Implementation Professional Certification.</li></ul>Preferred:<ul><li>Oracle Service Cloud Certification.</li><li>Oracle CPQ Certification.</li><li>Oracle Marketing Cloud Certification.</li><li>Oracle CX Unity Certification.</li></ul>Preferred Qualifications<ul><li>Experience with Oracle Commerce Cloud.</li><li>Experience with Oracle Field Service Cloud.</li><li>Knowledge of Oracle Analytics Cloud (OAC).</li><li>Agile/Scrum project delivery experience.</li><li>Government or Financial Services industry experience.</li></ul>Skills &amp; Competencies<ul><li>Strong client-facing and consulting skills.</li><li>Excellent communication and presentation abilities.</li><li>Problem-solving and analytical thinking.</li><li>Ability to manage multiple projects and stakeholders.</li><li>Leadership and mentoring capabilities.</li></ul>Apply NowIf you are passionate about Oracle CX solutions and have a proven track record of delivering successful enterprise implementations, we would love to hear from you.Work Location: In person

Oracle CX Senior Consultant

Chief Financial Officer (CFO) &ndash; Caf&eacute; &amp; Chocolate RetailLocation: Doha, QatarJob SummaryCafe Chocolat is seeking an experienced Chief Financial Officer (CFO) to lead the company's financial strategy, planning, and performance. The ideal candidate must have strong experience within caf&eacute;, chocolate, confectionery, bakery, or premium F&amp;B brands.Key Responsibilities<ul><li>Develop and implement financial strategies to support business growth.</li><li>Lead budgeting, forecasting, and financial planning activities.</li><li>Monitor profitability, cash flow, and financial performance.</li><li>Manage financial reporting and compliance.</li><li>Oversee cost control and inventory valuation.</li><li>Support expansion plans, new store openings, and business investments.</li><li>Manage banking relationships, audits, and taxation matters.</li><li>Provide financial insights and recommendations to senior management.</li></ul>Requirements<ul><li>Bachelor's degree in Finance, Accounting, or related field.</li><li>CPA, ACCA, CMA, or MBA preferred.</li><li>Minimum 10+ years of finance experience.</li><li>At least 5 years in a senior finance leadership role.</li><li>Mandatory experience in caf&eacute;, chocolate, bakery, confectionery, restaurant, or premium F&amp;B brands.</li><li>Strong knowledge of retail and F&amp;B financial operations.</li><li>Excellent leadership and analytical skills.</li></ul>Work Location: In person

Chief Financial Officer (CFO) – Café & Chocolate Retail

<ul><li>Monitor and evaluate recorded and live customer interactions to ensure compliance with healthcare quality standards and organizational policies.</li><li>Assess call quality, accuracy of information provided, professionalism, communication skills, and adherence to established procedures.</li><li>Conduct regular quality audits of calls, emails, chats, and patient service interactions.</li><li>Identify service gaps, process deviations, and areas requiring improvement through detailed quality assessments.</li><li>Prepare quality evaluation reports and provide actionable feedback to call center agents and supervisors.</li><li>Ensure compliance with healthcare regulations, patient confidentiality requirements, and data privacy standards.</li><li>Analyze quality trends and performance metrics to identify recurring issues and recommend corrective actions.</li><li>Support the development and implementation of quality assurance processes, standards, and monitoring tools.</li><li>Collaborate with supervisors and trainers to address performance deficiencies and improve service quality.</li><li>Participate in calibration sessions to maintain consistency and accuracy in quality evaluations.</li><li>Track agent performance against quality benchmarks and key performance indicators (KPIs).</li><li>Conduct root cause analysis of patient complaints, service failures, and quality concerns.</li><li>Recommend process improvements to enhance patient experience, operational efficiency, and service delivery.</li><li>Maintain accurate records of quality assessments, findings, and improvement initiatives.</li><li>Provide coaching support and guidance to agents on communication skills, compliance requirements, and customer service best practices.</li><li>Monitor adherence to call scripts, workflows, appointment scheduling procedures, and healthcare service protocols.</li><li>Assist in developing quality scorecards, evaluation criteria, and performance monitoring frameworks.</li><li>Generate periodic quality reports for management highlighting trends, risks, and improvement opportunities.</li><li>Support internal audits, accreditation requirements, and quality compliance initiatives.</li><li>Ensure timely escalation of critical issues, compliance breaches, and patient safety concerns to relevant stakeholders.</li><li>Participate in training sessions and quality improvement projects to enhance overall call center performance.</li><li>Review customer feedback, satisfaction surveys, and complaint records to identify service improvement opportunities.</li><li>Work closely with operations teams to implement corrective and preventive actions based on quality findings.</li><li>Monitor consistency in patient communication to ensure a professional, empathetic, and patient-centered approach.</li><li>Contribute to continuous improvement initiatives aimed at increasing service quality, patient satisfaction, and operational excellence.</li></ul>Pay: QAR1.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Quality Assurance : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Call Quality Agent - Healthcare Sector

<ul><li>Handle inbound and outbound calls professionally while providing accurate information and assistance to patients, customers, and stakeholders.</li></ul><ul><li>Schedule, reschedule, confirm, and cancel patient appointments in accordance with healthcare procedures and availability.</li></ul><ul><li>Respond to patient inquiries regarding services, clinic locations, operating hours, physicians, and healthcare programs.</li></ul><ul><li>Provide exceptional customer service while maintaining empathy, professionalism, and confidentiality during all interactions.</li></ul><ul><li>Accurately document patient interactions, requests, complaints, and service details within the designated healthcare systems.</li></ul><ul><li>Verify patient information and update records to ensure accuracy and completeness.</li></ul><ul><li>Follow established call handling procedures, scripts, and service protocols to maintain quality standards.</li></ul><ul><li>Address patient concerns and complaints efficiently, escalating complex issues to supervisors or relevant departments when necessary.</li></ul><ul><li>Coordinate with medical, administrative, and support departments to facilitate timely resolution of patient requests.</li></ul><ul><li>Maintain compliance with healthcare regulations, data protection requirements, and patient confidentiality standards.</li></ul><ul><li>Process referrals, service requests, and follow-up actions in accordance with organizational policies.</li></ul><ul><li>Conduct outbound calls for appointment reminders, follow-ups, patient satisfaction surveys, and healthcare campaigns.</li></ul><ul><li>Assist patients in navigating healthcare services and provide guidance on available resources and procedures.</li></ul><ul><li>Achieve individual performance targets related to call quality, productivity, attendance, and customer satisfaction.</li></ul><ul><li>Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment.</li></ul><ul><li>Monitor and respond to emails, chat inquiries, and other communication channels as assigned.</li></ul><ul><li>Ensure accurate and timely escalation of urgent cases, patient complaints, and service-related issues.</li></ul><ul><li>Maintain detailed knowledge of healthcare services, policies, procedures, and system updates.</li></ul><ul><li>Support patient registration processes and assist with information verification when required.</li></ul><ul><li>Participate in training programs, coaching sessions, and continuous improvement initiatives.</li></ul><ul><li>Adhere to work schedules, attendance requirements, and service level agreements (SLAs).</li></ul><ul><li>Maintain a positive and patient-focused approach when handling sensitive or challenging situations.</li></ul><ul><li>Contribute to team objectives by supporting colleagues and sharing knowledge when needed.</li></ul><ul><li>Generate and maintain accurate records and reports related to daily activities and patient interactions.</li></ul><ul><li>Promote high levels of patient satisfaction through effective communication, problem-solving, and timely service delivery.</li></ul>Pay: QAR1.00 per monthExperience:<ul><li>Healthcare - Call Center: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Arabic Speaker - Call Center Agent

Join BPO PLUS and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.