Urwah Admin

BPO PLUS

Oracle Senior Technical ConsultantLocation: Doha, QatarAbout the RoleWe are seeking an experienced Oracle Senior Technical Consultant to join our growing Oracle practice. In this role, you will design, develop, and support Oracle Cloud Platform (PaaS) solutions, integrations, analytics, and Fusion customizations for enterprise and government clients across Qatar and the GCC.You will work closely with functional consultants, solution architects, and client stakeholders to deliver scalable Oracle Cloud solutions that support digital transformation initiatives.Key Responsibilities<ul><li>Design and develop integrations using Oracle Integration Cloud (OIC).</li><li>Build web and mobile applications using Oracle Visual Builder (VBCS).</li><li>Develop workflows and business process automation using Oracle Process Automation (OPA).</li><li>Design and support Oracle Autonomous Database (ADB) solutions.</li><li>Develop Oracle Analytics Cloud (OAC) dashboards, OTBI reports, and BI Publisher reports.</li><li>Deliver Oracle Fusion ERP and HCM technical customizations.</li><li>Develop and maintain Fast Formula, HDL, and FBDI solutions.</li><li>Build and support Oracle Digital Assistant (ODA) integrations and chatbot solutions.</li><li>Perform data migration, integration testing, and deployment activities.</li><li>Prepare technical design documents, integration specifications, and test plans.</li><li>Support quarterly Oracle Cloud updates and regression testing.</li><li>Participate in pre-sales activities, solution demonstrations, and effort estimation.</li></ul>Required QualificationsExperience<ul><li>10+ years of Oracle technology development experience.</li><li>Minimum 5 years of Oracle Cloud PaaS experience.</li><li>Proven experience delivering solutions using:</li><li>Oracle Integration Cloud (OIC)</li><li>Oracle Visual Builder (VBCS)</li><li>Oracle Analytics Cloud (OAC)</li><li>Oracle Process Automation (OPA)</li><li>Oracle Autonomous Database (ADB)</li><li>Experience supporting Oracle Fusion ERP and/or HCM Cloud implementations.</li><li>Experience in consulting, system integration, or enterprise environments.</li></ul>Technical Skills<ul><li>Oracle Integration Cloud (OIC) development and integration architecture.</li><li>Oracle Visual Builder (VBCS) application development.</li><li>Oracle Analytics Cloud (OAC), OTBI, and BI Publisher reporting.</li><li>Oracle Process Automation (OPA) workflow development.</li><li>Oracle Autonomous Database (ADB), SQL, and PL/SQL.</li><li>Oracle Fusion technical development:</li><li>BI Publisher</li><li>HDL</li><li>FBDI</li><li>Fast Formula</li><li>Application Composer</li><li>Sandbox Configuration</li><li>REST APIs, SOAP Web Services, JSON, XML, XSLT, and OAuth 2.0.</li><li>Oracle Digital Assistant (ODA) development and integrations.</li></ul>CertificationsRequired<ul><li>Oracle Cloud Platform Application Integration Professional Certification.</li></ul>Preferred<ul><li>Additional Oracle certifications in OIC, OAC, VBCS, ADB, ERP, or HCM Cloud.</li><li>Oracle Cloud Infrastructure (OCI) certifications.</li></ul>Preferred Qualifications<ul><li>Experience with Oracle Fusion Analytics Warehouse (FAW).</li><li>Experience with Oracle APEX development.</li><li>Exposure to Oracle SOA Suite and Oracle B2B.</li><li>Knowledge of CI/CD practices, Git, and DevOps tools.</li><li>Agile/Scrum project delivery experience.</li><li>Experience in Government, Financial Services, Healthcare, or Utilities sectors.</li></ul>Skills &amp; Competencies<ul><li>Strong Oracle Cloud technical expertise.</li><li>Excellent integration and solution design skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Effective communication and stakeholder management skills.</li><li>Ability to manage multiple projects and priorities.</li><li>Strong documentation and quality assurance practices.</li><li>Commitment to continuous learning and Oracle Cloud innovation.</li></ul>Apply NowIf you are passionate about Oracle Cloud technologies and have a proven track record delivering Oracle PaaS and Fusion technical solutions, we encourage you to apply and become part of our growing Oracle practice.Work Location: In person

Oracle Senior Technical Consultant

Oracle CX Senior ConsultantLocation: QatarJob SummaryWe are seeking an experienced Oracle CX Senior Consultant to join our growing Oracle practice. The successful candidate will lead end-to-end Oracle Customer Experience (CX) implementations, working closely with enterprise and government clients to design, configure, and deploy scalable Oracle CX solutions.This is a client-facing role requiring strong consulting, solution design, and stakeholder management skills.Key Responsibilities<ul><li>Lead full-cycle Oracle CX implementations across Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and CX Unity.</li><li>Gather business requirements and conduct client workshops.</li><li>Design, configure, and deploy Oracle CX solutions aligned with business objectives.</li><li>Develop functional specifications, solution designs, and integration requirements.</li><li>Manage project deliverables, timelines, and stakeholder expectations.</li><li>Support integrations using Oracle Integration Cloud (OIC).</li><li>Lead testing, training, go-live, and post-implementation support activities.</li><li>Provide strategic advisory services to clients on Oracle CX best practices.</li><li>Support pre-sales activities, proposals, and solution demonstrations.</li></ul>Required Qualifications Experience<ul><li>10+ years of Oracle CX implementation experience.</li><li>Proven experience delivering end-to-end Oracle CX projects.</li><li>Experience implementing at least four of the following:</li><li>Sales Cloud</li><li>Service Cloud</li><li>Marketing Cloud (Eloqua/Responsys)</li><li>CPQ</li><li>CX Unity / Customer Data Platform</li><li>Consulting or system integrator experience preferred.</li></ul>Technical Skills<ul><li>Oracle Sales Cloud configuration and implementation.</li><li>Oracle Service Cloud case management and customer service solutions.</li><li>Oracle Marketing Cloud (Eloqua and/or Responsys).</li><li>Oracle CPQ implementation, scripting, and customization.</li><li>Oracle Integration Cloud (OIC).</li><li>Data migration, REST APIs, and integration design.</li></ul>CertificationsMandatory:<ul><li>Oracle Cloud CX Sales Implementation Professional Certification.</li></ul>Preferred:<ul><li>Oracle Service Cloud Certification.</li><li>Oracle CPQ Certification.</li><li>Oracle Marketing Cloud Certification.</li><li>Oracle CX Unity Certification.</li></ul>Preferred Qualifications<ul><li>Experience with Oracle Commerce Cloud.</li><li>Experience with Oracle Field Service Cloud.</li><li>Knowledge of Oracle Analytics Cloud (OAC).</li><li>Agile/Scrum project delivery experience.</li><li>Government or Financial Services industry experience.</li></ul>Skills &amp; Competencies<ul><li>Strong client-facing and consulting skills.</li><li>Excellent communication and presentation abilities.</li><li>Problem-solving and analytical thinking.</li><li>Ability to manage multiple projects and stakeholders.</li><li>Leadership and mentoring capabilities.</li></ul>Apply NowIf you are passionate about Oracle CX solutions and have a proven track record of delivering successful enterprise implementations, we would love to hear from you.Work Location: In person

Oracle CX Senior Consultant

<ul><li>Monitor and evaluate recorded and live customer interactions to ensure compliance with healthcare quality standards and organizational policies.</li><li>Assess call quality, accuracy of information provided, professionalism, communication skills, and adherence to established procedures.</li><li>Conduct regular quality audits of calls, emails, chats, and patient service interactions.</li><li>Identify service gaps, process deviations, and areas requiring improvement through detailed quality assessments.</li><li>Prepare quality evaluation reports and provide actionable feedback to call center agents and supervisors.</li><li>Ensure compliance with healthcare regulations, patient confidentiality requirements, and data privacy standards.</li><li>Analyze quality trends and performance metrics to identify recurring issues and recommend corrective actions.</li><li>Support the development and implementation of quality assurance processes, standards, and monitoring tools.</li><li>Collaborate with supervisors and trainers to address performance deficiencies and improve service quality.</li><li>Participate in calibration sessions to maintain consistency and accuracy in quality evaluations.</li><li>Track agent performance against quality benchmarks and key performance indicators (KPIs).</li><li>Conduct root cause analysis of patient complaints, service failures, and quality concerns.</li><li>Recommend process improvements to enhance patient experience, operational efficiency, and service delivery.</li><li>Maintain accurate records of quality assessments, findings, and improvement initiatives.</li><li>Provide coaching support and guidance to agents on communication skills, compliance requirements, and customer service best practices.</li><li>Monitor adherence to call scripts, workflows, appointment scheduling procedures, and healthcare service protocols.</li><li>Assist in developing quality scorecards, evaluation criteria, and performance monitoring frameworks.</li><li>Generate periodic quality reports for management highlighting trends, risks, and improvement opportunities.</li><li>Support internal audits, accreditation requirements, and quality compliance initiatives.</li><li>Ensure timely escalation of critical issues, compliance breaches, and patient safety concerns to relevant stakeholders.</li><li>Participate in training sessions and quality improvement projects to enhance overall call center performance.</li><li>Review customer feedback, satisfaction surveys, and complaint records to identify service improvement opportunities.</li><li>Work closely with operations teams to implement corrective and preventive actions based on quality findings.</li><li>Monitor consistency in patient communication to ensure a professional, empathetic, and patient-centered approach.</li><li>Contribute to continuous improvement initiatives aimed at increasing service quality, patient satisfaction, and operational excellence.</li></ul>Pay: QAR1.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Quality Assurance : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Call Quality Agent - Healthcare Sector

<ul><li>Handle inbound and outbound calls professionally while providing accurate information and assistance to patients, customers, and stakeholders.</li></ul><ul><li>Schedule, reschedule, confirm, and cancel patient appointments in accordance with healthcare procedures and availability.</li></ul><ul><li>Respond to patient inquiries regarding services, clinic locations, operating hours, physicians, and healthcare programs.</li></ul><ul><li>Provide exceptional customer service while maintaining empathy, professionalism, and confidentiality during all interactions.</li></ul><ul><li>Accurately document patient interactions, requests, complaints, and service details within the designated healthcare systems.</li></ul><ul><li>Verify patient information and update records to ensure accuracy and completeness.</li></ul><ul><li>Follow established call handling procedures, scripts, and service protocols to maintain quality standards.</li></ul><ul><li>Address patient concerns and complaints efficiently, escalating complex issues to supervisors or relevant departments when necessary.</li></ul><ul><li>Coordinate with medical, administrative, and support departments to facilitate timely resolution of patient requests.</li></ul><ul><li>Maintain compliance with healthcare regulations, data protection requirements, and patient confidentiality standards.</li></ul><ul><li>Process referrals, service requests, and follow-up actions in accordance with organizational policies.</li></ul><ul><li>Conduct outbound calls for appointment reminders, follow-ups, patient satisfaction surveys, and healthcare campaigns.</li></ul><ul><li>Assist patients in navigating healthcare services and provide guidance on available resources and procedures.</li></ul><ul><li>Achieve individual performance targets related to call quality, productivity, attendance, and customer satisfaction.</li></ul><ul><li>Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment.</li></ul><ul><li>Monitor and respond to emails, chat inquiries, and other communication channels as assigned.</li></ul><ul><li>Ensure accurate and timely escalation of urgent cases, patient complaints, and service-related issues.</li></ul><ul><li>Maintain detailed knowledge of healthcare services, policies, procedures, and system updates.</li></ul><ul><li>Support patient registration processes and assist with information verification when required.</li></ul><ul><li>Participate in training programs, coaching sessions, and continuous improvement initiatives.</li></ul><ul><li>Adhere to work schedules, attendance requirements, and service level agreements (SLAs).</li></ul><ul><li>Maintain a positive and patient-focused approach when handling sensitive or challenging situations.</li></ul><ul><li>Contribute to team objectives by supporting colleagues and sharing knowledge when needed.</li></ul><ul><li>Generate and maintain accurate records and reports related to daily activities and patient interactions.</li></ul><ul><li>Promote high levels of patient satisfaction through effective communication, problem-solving, and timely service delivery.</li></ul>Pay: QAR1.00 per monthExperience:<ul><li>Healthcare - Call Center: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Arabic Speaker - Call Center Agent

<ul><li>Assist senior mechanics in maintaining and repairing go-karts and karting equipment</li><li>Perform daily inspection of karts before and after operations</li><li>Check engine performance, brakes, tires, chains, steering, and fuel levels</li><li>Support in troubleshooting mechanical and electrical issues in karts</li><li>Replace damaged or worn-out spare parts and components</li><li>Clean and maintain tools, workshop equipment, and service area</li><li>Ensure all karts are operating safely according to company standards</li><li>Help in preparing karts for races, events, and customer sessions</li><li>Monitor kart performance during operations and report technical problems immediately</li><li>Maintain records of repairs, maintenance, and spare parts usage</li><li>Assist in loading, unloading, and transporting karting equipment when required</li><li>Follow safety procedures and workshop guidelines at all times</li><li>Coordinate with operations staff to ensure smooth track activities</li><li>Conduct routine oil changes, tire pressure checks, and battery maintenance</li><li>Keep inventory of mechanical tools, lubricants, and spare parts</li><li>Support emergency repairs during racing or karting sessions</li><li>Ensure cleanliness and proper organization of garage and pit area</li><li>Assist customers or drivers with basic kart safety and operational guidance when needed</li><li>Work flexible hours including weekends, holidays, and event days if required</li><li>Report major technical faults to the chief mechanic or supervisor immediately</li></ul>Pay: QAR4,000.00 - QAR5,000.00 per monthWork Location: In person

Karting Assistant Mechanic

About the RoleWe are seeking a detail-oriented and analytical Internal Auditor to join our Internal Audit team in Muscat. The selected candidate will be responsible for planning, executing, and reporting internal audits to ensure compliance with organizational policies, regulatory standards, and risk management frameworks.This role requires strong investigative abilities, financial acumen, and experience within money exchange or financial institutions.Key Responsibilities<ul><li>Plan and execute internal audit assignments across departments and business functions</li><li>Assess operational, financial, and compliance risks</li><li>Identify control weaknesses and recommend corrective actions</li><li>Prepare detailed audit reports and escalate critical findings to management</li><li>Monitor implementation of audit recommendations and corrective action plans</li><li>Support fraud detection, investigation, and prevention activities</li><li>Ensure compliance with internal policies, regulatory requirements, and industry standards</li><li>Coordinate and liaise with external auditors and regulatory authorities when required</li><li>Maintain accurate audit documentation, records, and working papers</li><li>Contribute to continuous improvement of audit processes and controls</li></ul>Requirements<ul><li>Omani Nationals preferred</li><li>3&ndash;5 years of experience in internal audit within money exchange, banking, or financial institutions</li><li>Strong understanding of internal controls, risk assessment, and compliance practices</li><li>Excellent analytical, investigative, and problem-solving skills</li><li>Strong report writing and communication abilities</li><li>Proficiency in Microsoft Office applications, especially Excel and audit management systems</li><li>Ability to handle confidential information with integrity and professionalism</li><li>Strong organizational and time-management skills</li></ul>Qualifications<ul><li>Chartered Accountancy qualification (Full or Partial) OR</li><li>Postgraduate degree in Management, Commerce, Finance, or related field</li><li>Certified Internal Auditor (CIA) or QMS certifications will be an added advantage</li></ul>Language Requirements<ul><li>Fluent in English (written and spoken)</li><li>Arabic language skills are preferred</li></ul>Career GrowthThis role offers strong career development opportunities with potential progression to Head of Internal Audit based on performance and organizational growth.Job Details<ul><li>Employment Type: Full-Time</li><li>Department: Internal Audit</li><li>Location: Muscat, Oman</li><li>Work Mode: In-person</li></ul>Apply NowWork Location: In person

Internal Auditor (Omani Nationals)

About the RoleWe are hiring dynamic and results-driven B2B Direct Sales Executives to join a leading telecom project in Oman. The ideal candidate will be responsible for identifying business opportunities, acquiring corporate clients, and driving telecom solution sales across the Muscat market.This role is ideal for candidates who are passionate about field sales, client relationship management, and achieving ambitious sales targets.Key Responsibilities<ul><li>Generate and develop new B2B sales opportunities</li><li>Promote telecom products and business solutions to corporate clients</li><li>Conduct client meetings, presentations, and product demonstrations</li><li>Build and maintain strong long-term customer relationships</li><li>Negotiate commercial terms and successfully close sales deals</li><li>Achieve monthly sales targets and performance KPIs</li><li>Maintain accurate sales records and pipeline updates</li><li>Stay updated on market trends and competitor activities</li></ul>Requirements<ul><li>Omani Nationals only</li><li>Bachelor&rsquo;s degree preferred</li><li>Minimum 1 year of B2B sales experience (telecom industry preferred)</li><li>Strong communication, presentation, and negotiation skills</li><li>Self-motivated with a target-oriented mindset</li><li>Valid Oman driving license is mandatory</li><li>Good knowledge of Muscat market and corporate sector</li><li>Immediate joiners will be given preference</li></ul>What We Offer<ul><li>Competitive Salary: OMR 300 &ndash; 350</li><li>Attractive performance-based incentives</li><li>Career growth opportunities</li><li>Professional work environment</li><li>Training and development support</li></ul>Job Details<ul><li>Employment Type: Full-Time / Permanent</li><li>Contract Duration: 24 Months</li><li>Work Location: Muscat, Oman</li><li>Work Mode: In-person</li></ul>Apply NowWork Location: In person

B2B Direct Sales Executive – Telecom - Muscat (Omani Nationals)

Join BPO PLUS and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.