Call Center - Automotive Industry

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Job Types: Permanent, Full-time

Pay: QAR3,000.00 - QAR4,000.00 per month

Experience:

• Automotive Call Center: 1 year (Required)

Work Location: In person