Call Center Agents

We are seeking a detail-oriented and customer-focused Call Center / Scheduler to join our healthcare team. The ideal candidate will support appointment coordination and patient communication in a fast-paced medical environment.

Key Responsibilities

• Handle inbound and outbound calls related to patient appointments and scheduling
• Coordinate and confirm medical appointments with patients and healthcare providers
• Maintain accurate records of patient interactions and scheduling updates
• Provide clear and professional communication regarding appointment details and instructions
• Support front-office and administrative coordination as needed
• Ensure timely follow-up on missed appointments or schedule changes
• Deliver a high standard of customer service aligned with healthcare protocols

Requirements

• Minimum 2 years of experience in a call center, scheduling, or customer service role (healthcare experience preferred)
• Bachelor’s degree or Diploma in any relevant field
• Strong communication skills in Arabic and English (Arabic speakers required)
• Good computer literacy and ability to work with scheduling systems or CRM tools
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced, service-driven environment
• Professional, patient, and customer-oriented attitude

Preferred Skills

• Experience in a medical clinic, hospital, or healthcare contact center
• Familiarity with appointment management systems
• Ability to manage multiple tasks and prioritize effectively

If you’re passionate about delivering excellent patient service and have strong coordination skills, we’d love to hear from you.