Call Center Agent (Female)

Key Responsibilities

• Manage inbound and outbound customer calls in a professional and courteous manner.
• Provide accurate information regarding company services, appointments, and customer inquiries.
• Coordinate effectively with operational departments to ensure timely service delivery.
• Handle customer concerns and complaints while maintaining a high level of customer satisfaction.
• Schedule and confirm appointments, service bookings, and follow-up calls.
• Maintain accurate customer records and update information within the company system.
• Support customer retention initiatives through proactive communication and follow-up.

Qualifications & Requirements

• Bachelor's degree or Diploma in Business Administration, Customer Service, or a related field is preferred.
• Minimum 1–2 years of experience in a Call Center, Customer Service, or Reception role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office applications and CRM systems.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Professional appearance and a customer-focused attitude.

Pay: QAR3,000.00 - QAR5,000.00 per month

Work Location: In person