Customer Relationship Executive/ Manager

KEY RESPONSIBILITIES:-

 Experience in Lead Generation

 Reach out to potential customers

 Handling customers over calls

 Experience in domestic sales

 Serve as a key point of contact for clients for order updates, documentation, and issue resolution.

 Manage the end-to-end order processing cycle – quotations, order entry, invoicing, and dispatchcoordination.

 Support the field sales team with client updates, follow-ups, and reporting.

 Maintain accurate customer records and sales data using CRM and Excel-based tools.

 Coordinate with logistics, accounts, and production teams to ensure smooth operations.

 Prepare MIS reports, sales summaries, and client follow-up trackers for management.

 Ensure a high standard of customer service, building strong and long-term client relationships.

QUALIFICATIONS & SKILLS:-

 Graduate in Commerce, Business Administration, or relevant field (MBA preferred).

 Fresher/ experience in back office sales, customer relationship management, or sales coordination.

 Strong communication skills in English and Hindi (Marathi is a plus).

 Proficient in MS Office (Excel, Word, Outlook); ERP/CRM software knowledge preferred.

 Must be Target oriented

 Detail-oriented, organized, and able to multitask under deadlines.

 Based in or willing to relocate to Nagpur

Job Types: Full-time, Permanent, Fresher

Work Location: In person