Customer Relationship Manager

We are a leading logistics solutions provider committed to delivering efficient, reliable, and customer-focused services. Our mission is to simplify supply chain operations for businesses and ensure seamless delivery experiences for their customers.

As a Customer Relationship Manager (CRM), you will be the primary point of contact for our clients, ensuring their needs are met and fostering long-term relationships. You will play a key role in enhancing customer satisfaction, resolving issues promptly, and driving customer loyalty through proactive engagement.

Key Responsibilities

• Build and maintain strong relationships with existing and new clients.
• Understand client requirements and provide tailored logistics solutions.
• Act as a liaison between customers and internal teams to ensure smooth operations.
• Monitor service performance and address any issues or complaints effectively.
• Prepare and present reports on customer feedback, service quality, and improvement plans.
• Identify opportunities for upselling and cross-selling logistics services.
• Stay updated on industry trends and company offerings to provide informed advice to clients.

Qualifications & Skills

• Bachelor’s degree or PUC Passed
• Proven experience in customer relationship management, preferably in logistics or transportation.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Ability to work under pressure and manage multiple accounts simultaneously.
• Proficiency in CRM software and MS Office tools.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person