Customer Relationship Manager

Key Responsibilities

• Handle incoming and outgoing customer calls, emails, and messages professionally.
• Respond to customer inquiries related to products, pricing, orders, delivery, and services.
• Coordinate with production, planning, dispatch, and accounts teams for order execution.
• Maintain and update customer records in CRM systems accurately.
• Track customer complaints, follow up, and ensure timely resolution.
• Provide order status updates and ensure proper communication with customers.
• Support the sales team with documentation, follow-ups, and customer data.
• Ensure compliance with company policies, service standards, and communication protocols.
• Prepare daily, weekly, and monthly customer support reports.
• Maintain professional and courteous behavior at all times.

Required Skills & Competencies

• Strong verbal and written communication skills
• Customer-focused attitude with problem-solving ability
• Basic computer knowledge (MS Excel, Email, CRM tools)
• Ability to multitask and manage time effectively
• Coordination and follow-up skills
• Basic knowledge of billing, order processing, or logistics (preferred)

Qualifications

• Any Graduate / Diploma (Preferred)
• 0–3 years of experience in Customer Support / CRM / Sales Support
• Freshers with good communication skills may also apply

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Job Types: Fresher, Walk-In

Pay: From ₹25,000.00 per month

Work Location: In person