Customer Relationship Manager (CRM)

CRM-Key Responsibilities:

1. Relationship Management

• Build and maintain long-term relationships with distributors, retailers, and key accounts.
• Conduct regular communication to ensure satisfaction and business continuity.
• Serve as the primary point of contact for Distributor’s inquiries, complaints, and feedback.
• Strengthen business relationships through regular engagement, feedback sessions, and business reviews.

2. Data & Reporting

• Maintain updated records of DB information, orders, feedback, and interactions in CRM systems.
• Prepare weekly/monthly reports.

3. Coordination

• Coordinate with internal departments (Sales, Logistics, Finance, Marketing) to ensure seamless service delivery.
• Share DBs insights and feedback with management to support decision-making and product development.

Key Skills :

• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Good understanding of FMCG sales, distribution networks, and market dynamics.
• Proficiency in CRM software, MS Excel, and reporting tools.
• Ability to handle pressure and manage multiple works effectively.

Qualifications & Experience:

• Education: Graduate/Postgraduate in Business Administration, Marketing, or related field.
• Experience: Minimum 1 year of experience in Customer Relationship Management, Key Account Management, or Sales in FMCG or similar industries.
• Language: Proficiency in Bengali, English and local language preferred.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person