Customer Relationship Manager (CRM)

Company Overview:
Seaberry Foods Pvt. Ltd. is a leading distributor of frozen food products, serving a wide network of HoReCa (Hotel, Restaurant & Catering) clients, retail markets, and modern trade across Kerala. We are expanding our presence in the Kochi region and are looking for a seasoned professional with strong field experience to lead business development efforts in this segment.

Job Responsibilities:

• Maintain strong relationships with distributors, dealers, and key customers.
• Handle primary and secondary sales coordination.
• Monitor sales performance and achieve monthly targets.
• Resolve customer complaints and service issues promptly.
• Coordinate with sales, logistics, and finance teams.
• Conduct market visits and gather competitor insights.
• Ensure timely payment collection and account reconciliation.
• Lead and manage the sales team, monitor their performance, and provide guidance to achieve targets.
• Train and motivate team members for better market coverage and productivity.

Requirements:

• 5–7 years of experience in FMCG industry.
• Experience in team handling and leadership.
• Strong communication and negotiation skills.
• Experience handling distributors and retail network.
• Willingness for field work.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Education:

• Master's (Preferred)

Experience:

• FMCG: 3 years (Required)
• B2B sales: 6 years (Preferred)
• B2C: 5 years (Preferred)

Location:

• Kochi, Kerala (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: In person