Customer Relationship Manager/ Executive - International

• Serve as the primary liaison for international clients, handling inquiries, follow- ups, and communications.
• Manage order processing, dispatch coordination, and shipment tracking for international markets.
• Coordinate with internal teams (production, logistics, finance, regulatory) to ensure timely and accurate delivery.
• Maintain client databases, sales records, and communication logs using CRM software.
• Address and resolve customer concerns promptly and professionally.
• Support sales teams with documentation, quotations, proforma invoices, andorder status updates.
• Monitor customer feedback and report insights to the business development team for service improvement.
• Assist in developing long-term relationships with international distributors and channel partners.
• Ensure compliance with international trade regulations, documentation, and export guidelines.
• Generate periodic reports on customer engagement, satisfaction, and order trends.

Qualifications:

• Bachelor's degree in International Business, Marketing, Commerce, or related field.
• Excellent written and verbal communication skills in English; knowledge of additional languages is a plus.
• Familiarity with CRM tools (e.g., Salesforce, Zo ho, HubSpot) and ERP systems.
• Understanding of export documentation, INCOTERMS, shipping processes, and trade compliance.
• Strong interpersonal skills and ability to work with cross-functional teams across cultures and time

Job Types: Full-time, Permanent, Fresher

Work Location: In person