Customer Relationship Manager (Female)

Cure Wellness Centre is a holistic healthcare clinic focused on personalised, natural healing through Homeopathy and Naturopathy. We provide patient-centric care, combining medical expertise with compassionate support to help individuals achieve long-term wellness.

We are looking for a Relationship Manager who can build strong, trust-based relationships with patients and ensure a smooth, caring experience throughout their treatment journey.

Key Responsibilities

• Act as the primary point of contact for patients (in-clinic, phone, WhatsApp).
• Understand patient needs and guide them through treatment plans and follow-ups.
• Coordinate appointments, reminders, and rescheduling as needed.
• Maintain regular communication with patients to ensure satisfaction and continuity of care.
• Handle patient queries, concerns, and basic information requests in a polite and professional manner.
• Collect feedback and testimonials to improve the patient experience.
• Collaborate with doctors, clinic managers, and the front desk team for seamless service.
• Maintain accurate patient records and update internal systems/trackers.

Qualifications & Experience

• Education: Graduate in any discipline (MBA/Healthcare background is an added advantage).
• Experience:
• 1–3 years of experience in customer service, sales, or relationship management.
• Experience in healthcare, wellness, or hospitality will be a plus.
• Language Skills: Good command of English and Hindi.

Key Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation with empathy and patience.
• Ability to build rapport and long-term relationships with patients.
• Good organisational and multitasking abilities.
• Comfortable using WhatsApp, basic computer tools, and simple CRMs/trackers.
• Problem-solving attitude and ability to handle sensitive conversations professionally.

Work Schedule

• Days: [e.g., 6 days a week – Monday to Saturday]
• Timings: [e.g., 10:00 AM – 7:00 PM]
• Job Type: Full-time, On-site

Salary & Benefits

• Salary: 5-6 lac per annum, based on experience and skills.
• Performance-based incentives/bonuses.
• On-the-job training and mentoring.
• Opportunity to grow with a fast-evolving holistic healthcare brand.
• Supportive and patient-focused work environment.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Ability to commute/relocate:

• Shastri Nagar, Meerut, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 3 years (Required)

Location:

• Shastri Nagar, Meerut, Uttar Pradesh (Required)

Work Location: In person

Expected Start Date: 20/12/2025