Customer Relationship Manager (Female)

Job Title: Customer Relationship Manager (CRM)

Location: Firozabad
Industry: Manufacturing
Experience: 2+ Years
Vacancies: 2
Qualification: UG Students (BBA/BMS preferred)
Company: Transparent Overseas
Employment Type: Full-Time, Permanent

Company Overview

Established in 1996, Transparent Overseas is a leading manufacturer and exporter of handcrafted glass decorative items. We are known for high-quality craftsmanship, premium designs, and global export standards. Our team of skilled artisans and professionals ensures that every product reflects creativity, attention to detail, and excellence.

Job Description

We are seeking an experienced Customer Relationship Manager (CRM) who can manage client communication, resolve inquiries, and ensure a smooth customer service experience. The ideal candidate must have excellent English communication skills and a strong understanding of customer management processes.

Key Responsibilities

• Establish and maintain positive relationships with existing clients.
• Respond promptly and efficiently to customer inquiries.
• Identify opportunities to improve the customer experience and share insights with relevant teams.
• Analyze customer data to identify trends and support CRM strategy improvements.
• Collaborate with internal teams (marketing, sales, logistics, production, merchandising) to enhance the customer journey.
• Manage customer interactions through email, phone, and social media channels.
• Support customer retention initiatives, loyalty programs, and client follow-up activities.
• Monitor customer feedback and suggest improvements in products and services.
• Stay updated with industry trends and CRM best practices.

Education Requirements

• Bachelor's degree in Marketing, Business Administration, Communication, or relevant field (BBA/BMS preferred).
• Postgraduate candidates may also apply.

Experience Requirements

• Minimum 2+ years in a customer-facing role.
• Proven experience in customer relations, account management, or CRM processes.
• Strong problem-solving and time-management skills.
• Fluency in English is must
• Excellent communication, interpersonal, and coordination skills.
• Ability to collaborate effectively with cross-functional teams.
• Soft skills: patience, adaptability, empathy, and customer-first mindset.

Job Type: Permanent

Pay: From ₹15,000.00 per month

Work Location: In person