Customer Relationship Officer

We’re seeking a friendly and proactive Customer Relationship Executive to build strong client relationships, resolve issues promptly, and drive customer satisfaction and retention.

Responsibilities

- Greet customers warmly, understand their needs, and provide product/service information clearly.

- Resolve queries, complaints, and service issues efficiently while maintaining professionalism.

- Log all interactions in the CRM system with accurate details and follow‑up actions.

- Identify upsell/cross‑sell opportunities and refer leads to the sales team.

- Ensure timely follow‑up on renewals, feedback collection, and satisfaction surveys.

- Coordinate with internal teams (support, logistics, finance) to deliver solutions.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Work Location: In person