Customer Relationship Officer (ETB)

Job Title: Customer Retention Executive – International Sales (UAE Market)

Company: Truckoom
Location: Rawalpindi (Onsite)
Salary: 60,000 PKR + Commission (in AED)

About the Role

Truckoom is looking for a dynamic and results-driven Customer Retention Executive – International Sales to manage and retain clients in the UAE market. The ideal candidate will focus on building long-term relationships, reducing churn, and maximizing customer lifetime value through proactive engagement and sales strategies.

Key Responsibilities

• Manage and retain existing international (UAE-based) clients
• Build strong relationships to ensure customer satisfaction and loyalty
• Identify upselling and cross-selling opportunities
• Handle customer concerns and provide timely resolutions
• Monitor client usage and proactively engage to prevent churn
• Coordinate with sales and operations teams for smooth service delivery
• Maintain accurate CRM records and reporting

Requirements

• Bachelor’s degree in Business, Marketing, or related field
• 1–3 years of experience in customer retention, sales, or account management
• Experience in international/UAE market is a plus
• Strong communication and negotiation skills
• Ability to handle clients professionally and build trust
• CRM knowledge is preferred

What We Offer

• Competitive salary package
• Attractive commission structure (AED-based incentives)
• Career growth in international sales
• Professional work environment

Pay: Rs60,000.00 per month

Work Location: In person