Customer Relationship Officer (UAE Nationals Only)

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility:

• Effectively identify and respond to Business Banking client needs.
• Ensure completion of client transaction in timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Support the quality initiative by reducing transaction defeats and cycle time.
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Contacting client and getting missing documents.
• Execute relevant financial transaction for clients in line with service.
• Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards.
• Maximize the referral opportunities from client interactions.
• Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.
• Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.
Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.

Job Skills & Qualifications:

• High School / Bachelor Graduate
At least 2 years of relevant experience in similar job

What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees.