Customer Relationship Specialist

Customer Relationship Specialist

Opiquad LLC Elgin, Illinois Full-Time, On-Site

Are you the kind of person people instantly trust on the phone? Do you light up when you help a customer solve a problem, close a sale, or feel genuinely taken care of? If so, Opiquad LLC wants to meet you.

We’re hiring a Customer Relationship Specialist to be the friendly, professional voice (and face) of our company. You’ll work side-by-side with our leadership team, talk to customers across consumer, business, and reseller channels, and have a direct impact on revenue, retention, and the experience every single customer has with our brand.

About the Role

This is a front-line, high-visibility position based at our Elgin, IL office. You’ll be the first point of contact for everyone who calls or walks through our door — consumers, B2B partners, and resellers alike. One minute you’ll be warmly greeting a walk-in customer, the next you’ll be upselling a service upgrade by phone, and later in the day you’ll be helping a new reseller get onboarded to our systems. No two days look the same, and your work directly drives our growth.

What You’ll Do

• Be the welcoming first interface for all our customers — consumers, businesses, and resellers — both over the phone and in person at our Elgin office.
• Manage inbound calls from consumer customers, understand their needs, and convert conversations into service upgrades and add-on sales.
• Run outbound campaigns to consumer customers — reaching out with offers, renewals, and value-add opportunities.
• Partner with our Chief Revenue Officer to organize and run structured onboarding call sessions for new B2B clients and resellers, helping them get up and running on our systems quickly.
• Support the administrative team with Accounts Receivable — following up on invoices, answering billing questions, and helping keep our books clean.
• Be the voice our customers remember — professional, warm, solutions-oriented, and proud of the work you do.

Who You Are

• A natural communicator who genuinely enjoys talking to people — on the phone, in person, and over email.
• Sales-comfortable. You don’t shy away from upselling because you know a good recommendation is a favor to the customer.
• Organized and reliable — you can juggle inbound calls, outbound campaigns, onboarding sessions, and AR follow-ups without dropping the ball.
• Tech-savvy enough to learn our CRM and internal tools quickly.
• Customer-obsessed. You take pride in turning a frustrated caller into a loyal fan.
• Bilingual (English/Spanish) is a strong plus, but not required.

Nice to Have

• Previous experience in customer service, inside sales, account management, call center, or front-desk reception.
• Experience supporting B2B onboarding or working with resellers/dealers.
• Familiarity with AR / billing follow-up, QuickBooks, or similar.
• Experience running outbound call campaigns.

Why You’ll Love Working With Us

• Real impact. You’re not a number here — you’re the voice of the company and you’ll see the results of your work every week.
• Direct access to leadership. You’ll work shoulder-to-shoulder with our CRO and admin team and have a seat at the table.
• A modern, professional office in Elgin, IL — easy commute, free on-site parking.
• Growth path. We promote from within and we invest in the people who invest in us.
• Competitive base pay plus performance incentives on upsells and outbound results.
• Paid time off, paid holidays, and a supportive, team-first culture.

The Details

• Location: Elgin, Illinois — this role is 100% on-site (not remote, not hybrid). You must be able to reliably commute to our Elgin office.
• Schedule: Full-time, Monday–Friday, standard business hours.
• Employment Type: Full-time, W-2 employee.
• Compensation: Competitive base + performance incentives (commensurate with experience).

How to Apply

Ready to be the voice our customers love? Apply directly through this listing with your resume and a short note telling us why this role caught your eye — we read every application.

Opiquad LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for every employee.

Pay: $19.00 - $23.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Customer relationship management: 2 years (Preferred)

Ability to Commute:

• Elgin, IL 60123 (Required)

Work Location: In person